- 職位性質：全職
- 工作地區：咸陽市秦都區
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：18-35
- 計算機能力：熟練
- 語言要求：英語(熟練)
- 國際聯號工作經歷：優先
- 薪資待遇：3千-3.5千
- 職位有效期：2026-03-11至2026-06-09
職位：賓客服務接待員Guest Services Agent
崗位職責/職位描述
Registers and rooms all arrivals according to established procedures
按照既定工作程序為所有來客登記并安排房間。
Maintains intimate knowledge of departmental standards and procedures
熟知部門標準工作程序。
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation?履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統。
Maintains cashier float and ensures accurate daily report of all money received
保持庫存現金限額并保證每日對所收現金進行準確報告。
?Cashes hotel guest’s personal and travelers checks and assists with currency exchange
為酒店客人的個人支票及旅行支票兌換現金，并協助進行外匯兌換。
?Keeps abreast of all modifications to accounting policies and procedures
隨時留意會計政策和工作程序的變化 。
Responsible and attends to guest’s request of using the service of safety box at all times?隨時負責回應客人關于使用保險箱服務的要求。
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
熟知所有特別促銷活動，如：季節性套餐計劃、常客優惠計劃以及洲際酒店集團忠實方案。
?Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
?處理客人的投訴、問詢和請求，如果自己無法提供協助，則將問題轉給主管和經理助理 。
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
盡一切努力確保客人在離店時會對酒店的服務有很好的印象。
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
在值班時檢查夜班報告，準備早班報告，并為客人的到來準備各種必要的表格。
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
全面了解標準的預訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預訂系統內對房源情況進行解讀。
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
按照洲際酒店集團品牌的預期保持自己行為、外表和態度的高標準。
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
力爭保持酒店的高標準，特別注意洲際酒店集團忠實計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。
