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• 五險一金
• 帶薪年假
• 午餐補貼

此崗位為醫院前臺客服?
要求英語流利有大夜班?

?Job Description:?
?Customer Service:?
- Support all daily clinic operations in relation to client services, greet clients, answer client calls and inquiries, manage appointment schedules and waiting lists in PMO, registration of new clients, respond to emails, process invoices and collect payments, management of incoming mail, release of medical records, collection of documents, photocopying, fax services and scanning services as required.?
- Engage in customer service quality initiatives/projects.?
?
Administration and Financial responsibilities:?
- Be familiar with the different methods of payment for all client groups?
- Responsible to ensure all information is collected and available to invoice third party payers?
- Ensure invoices are prepared accurately and present to clients to professionally where the client cannot pay all or part of the account escalate to manager?
- Commitment to ensure that the petty cash is correct for the day; any discrepancy has to report to the manager same day?
- Ensure the transfer of revenue is correctly recorded and signed off;?
- All adjustments of invoices and all refunds must be documented and approved by the department manager or the Clinic Manager?
- Assist patient to complete all necessary documentation for CMS or Direct billing as well as collect copies of all supporting documents?
- Performing routine cash register / checkout duties without supervision.?
- Receiving and processing payments in cash, credit card, debit card or other form of payment.?
- Assisting customers with problems in a polite and professional manner?
- Other duties arranged by supervisor.?

?Requirements:?
- College degree or above.?
- Minimum 2-3 year customer service related working experience in an international company?
- Fluent in spoken and written English.?
- Strong customer service mindset, particularly relating to International health care services?
- Common computer skill (MS office)?
- Sense of responsibility?
- Professional appearance/manner?
- Enthusiastic team player?
- A natural desire & willingness to assist people of all nationalities?
- Open to problem solving and confronting challenging situations?
- Cooperativeness -sharing information?
- Appetite for learning

萊佛士醫療集團是亞洲知名的綜合性私立醫療服務提供商，為五個國家十四個城市的患者提供服務。通過其超過100家多學科診所和五家醫院網絡，萊佛士集團一直秉承為患者提供高質量的綜合性醫療服務并為之自豪。如今，萊佛士醫療已成為一家綜合醫療保健提供商，擁有約430名各種不同領域的專業醫師，為亞洲14個主要門戶城市的患者提供醫療服務。萊佛士的患者無論去哪家診所，都可以享受到萊佛士品牌所提供的全面、高品質的一站式綜合性醫療服務。在中國，萊佛士醫療集團目前分別在北京、重慶和上海、海南開設國際綜合醫院，并在天津、南京、香港擁有并經營多家診所，為我們的患者和企業客戶提供專業的醫療服務。