- 職位性質：全職
- 工作地區：陜西省西安市
- 招聘人數：3人
- 學 歷：大專
- 工作經驗：2年以上
- 提供食宿：不限
- 年齡要求：26-35
- 計算機能力：熟練
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：4千-5千
- 職位有效期：2026-03-12至2026-06-10
職位：Lobby Senior Host 前臺主管
崗位職責/職位描述
l????Performall duties as Lobby host, including additional duties as follows:
l??完成所有大堂接待員的工作職責，及以下工作職責
l??Conductsshift briefings to ensure hotel activities and operational requirements areknown
l??開交班會，確保員工都清楚酒店活動及操作要求。
l??Supervisefront office operations during assigned shift including:
l??監督指定班次期間前廳的運作，包括：
1.????? Maintenance of guest information
2.????? 客人信息的維護
3.????? Maintenance of information about local events
4.????? 本地活動信息的維護
5.????? Compile occupancy statistics
6.????? 編寫入住率統計
7.????? Supervise the use of the public address system
8.????? 監督公共地址系統的使用
9.????? Supervise group bookings
10.??? 監督團隊預訂
11.??? Assisting with serious complaints
12.??? 協助處理重大投訴
l??Supervisecashiering activities during shift including:
l??監督班次期間的出納員活動，包括：
1.????? Cash handling and banking procedure
2.????? 現金處理和銀行程序
3.????? Dealing with irregular payments
4.????? 處理不定期付款
5.????? Instructing staff in credit policies and facilities
6.????? 教導員工信用政策及設施
7.????? Instructing staff in cash security procedures
8.????? 教導員工現金安全程序
9.????? Carry out debtor control
10.?? 執行債務人控制
11.?? Prepare reports
12.?? 準備報告
13.?? Supervise the cashiering system
14.?? 監督出納員系統
l??Inconjunction with the EDP manager to ensure the hotel system is maintained inaccordance with the standard operating procedures.
l??與電腦部主管協作，確保酒店系統根據標準正常運行。
l??Toensure that all refused business is recorded and reported to Front OfficeManager.
l??確保對所有被拒絕的業務做出記錄，并上報給前廳部經理。
l??Be ableto handle main Guest complaint
l??有能力去處理客人的投訴
