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崗位職責(zé)/職位描述

At alltimes well groomed, have a pleasant disposition, greet guests with the mosthospitable attitude upon arrival at the hotel, and willing to offer assistanceat all times

隨時(shí)保持外表整潔及良好的站姿，在客人到達(dá)時(shí)，以最熱情的態(tài)度迎接客人，并主動(dòng)地為客人提供幫助。

Maintainthe entrance and main door area clean and tidy, free of obstacles and ensuethat traffic through the driveway is controlled

保持主要入口的干凈及整潔，確保進(jìn)入酒店車道的順暢。

Obtaintaxis for guests as required and do your best to ensure the guests are notovercharged?

在需要時(shí)，為客人招出租車，為避免乘客被出租車司機(jī)多收費(fèi)，應(yīng)與出租車司機(jī)協(xié)調(diào)或提醒乘客注意。

Knowledgeablein assisting guests in requests for transport and other information

在需要時(shí)，為客人提供交通信息或其他信息。

Assistwith heavy packages, coats, suitcase, etc.?being alert to give assistance courteously and quickly, before having tobe asked

?在客人要求前，主動(dòng)、迅速、有禮貌地幫客人提重的行李、外套、皮箱等。

Maintaina willingness to please attitude and give undivided attention to anyapproaching guest

保持積極、樂觀態(tài)度，認(rèn)真關(guān)注每位到達(dá)酒店的客人。

Adhereto guest checking in and checking out procedures pertaining to baggage handling

在處理客人行李時(shí)，了解客人登記及結(jié)賬手續(xù)。

Welcomeguests at the main entrance, offering the greeting appropriate to the time ofday taking particular note of repeat guests and Priority Club members

在主要的門口迎接客人，特別關(guān)注當(dāng)天到達(dá)的回頭客和優(yōu)悅會(huì)員。

Haspresence and alerts Security or Duty Manager whenever a suspicious lookingperson or troublemaker is present

在發(fā)現(xiàn)可疑人物或搗亂者時(shí)，提醒安全部門或值班經(jīng)理注意。

Assistarriving and departing guests by opening and closing car and taxi doors

協(xié)助到達(dá)和離開的客人開、關(guān)車門。

Maintaina spotless Porte and Drive way smoothly.

保持良好的站姿及車道的暢通。

Guidethe guest to the Front Desk and wait behind the guest during the check-in.? Keep eyes on the Front Desk Clerk whoprovides the signal for you to step forward and receive the room and roomingbooklet from the Front Desk Clerk.?Without delay, escort the guests accordingly.

引導(dǎo)客人到前臺(tái)，在客人登記時(shí)，站在客人后面等待客人，注意觀察前臺(tái)接待給出的房間號(hào)，拿到房間號(hào)后，立刻陪同客人到房間。

Befamiliar with the layout of the hotel and memorize the preferred route forescorting guests

熟悉酒店布局，陪同客人到達(dá)酒店的各個(gè)場(chǎng)所。

Room theguest in accordance with hotel standards

按照酒店標(biāo)準(zhǔn)，引導(dǎo)客人到房間。

Befamiliar with the lift workings and emergency stairs

熟悉電梯的運(yùn)作及酒店緊急通道。

Provideinformation to guests about the hotel facilities and services

為客人提供有關(guān)酒店設(shè)施及服務(wù)的信息。

Provideguest services and guidance

為客人提供服務(wù)及引導(dǎo)。

Learnand utilize names of guests, especially repeat and long staying guests androutinely greet guests as they pass through the lobby, remaining alert tosituations where he can be of assistance to guests

知道客人的名字，特別是回頭客、長(zhǎng)期的住店客人及定期的住店客人的名字，在客人通過大廳時(shí)，主動(dòng)詢問客人是否需要幫助。

Maintaina well groomed hair style and wear clean, shiny well polished shoes and a neatuniform while on duty

上班時(shí)保持個(gè)人穿著整潔，發(fā)型整齊，皮鞋锃亮。

Helpother employees in department, replacing them temporarily when necessary

必要時(shí)幫助其他員工工作。

KeepTrolleys clean all the time and every night shift needs to clean all Trolleys

隨時(shí)保持行李推車的清潔，每個(gè)夜班都要擦拭所有行李推車

Keep thebaggage room clean and in order before going off duty on each shift

在值班期間，保持行李房干凈及整潔。

Uponarrival of newspaper, prepare them and deliver them to guest rooms as assignedby the concierge

準(zhǔn)備報(bào)紙的發(fā)送，按照行李員領(lǐng)班的要求把報(bào)紙送到客人房間。

Use theDuty Log to document matters of importance

用值班記事薄記錄重要事情。

Arrangetransport and coordinate luggage

安排交通并協(xié)助客人提行李。

Assistguest purchase items. Be aware can only purchase Counter medicine under theDoctor’s description

可以幫助客人購買東西。只可在有醫(yī)生開具藥品處方的情況下幫助購買普通藥品。

Provideescort guest outside under requested

在客人的要求下可陪同客人外出?

Assistguests with all inquiries, both hotel and non-hotel related

回答客人有關(guān)酒店及非酒店的質(zhì)疑。

Conducteffective shift briefings to ensure hotel activities and operationalrequirements are known

有效制作值班簡(jiǎn)報(bào)，確保員工知曉酒店活動(dòng)及操作要求。

Maintaindetailed knowledge of the activities of the day and alert to any potentialproblems

詳細(xì)了解酒店日常活動(dòng)，警惕潛在問題。

Maintaindetailed knowledge of key occurrences in your city/location includingdirections to key points of interests, restaurants, theaters, shopping,cinemas, sporting and recreational facilities, banks, consulates, transportsystems and special events

詳細(xì)了解酒店附近的各個(gè)地方，如：餐廳、劇院、購物中心、電影院、娛樂場(chǎng)所、銀行、領(lǐng)事館、車站及其他特殊場(chǎng)所。

Maintainadequate supplies of forms, brochures and ensure they are presented in linewith hotel standards

按照酒店標(biāo)準(zhǔn)，確保表格、小冊(cè)子的供給。

ConsultLog Book for information/request left by outgoing shift

查看前一個(gè)值班在記事薄里留下的信息。

Manageall incoming guest mail, messages, telexes, facsimiles and special deliveries,in accordance with policy

按照酒店政策，處理送給客人的郵件、信息、傳真、電報(bào)及其他特殊物品。

Manageoutgoing guest mail, courier services, postage of parcels and freighting asdirected by guests

處理客人送出的郵件、包裹郵資及貨物。

Maintainorder and security of guest keys and other selected keys kept in Front Office,ensuring key issue policy is followed

按照酒店鑰匙政策，確保客人鑰匙、前廳保存的其他鑰匙的順序及安全。

Receivetelephone calls and take messages for guests who are out, in accordance withhotel policy

按照酒店政策，在接到外出客人電話時(shí)，留言給客人。

Recordincoming registered mail, telegram, parcel, telex in appropriate file

存檔記錄好客人的掛號(hào)信、電報(bào)、包裹。

Perform otherduties as maybe assigned by superiors

完成上級(jí)布置的其他工作