崗位職責/職位描述

崗位職責/職位描述

Position Summary職位概述：

1.熟練掌握酒店入住的操作，為賓客快速準確的辦理入住及退宿手續(xù)。 Proficiently master the hotel check-in procedures to handle check-in and check-out formalities for guests quickly and accurately.

2.檢查每日的報表是否有誤，并且及時糾正。 Check the daily reports for any errors and correct them promptly.

3.掌握客房的預定情況，及時向上級報告客人和重要團隊的到店情況，同時和銷售部門對接好團隊接待的細節(jié)及賬單。Keep track of the room reservations, promptly report the arrival situations of guests and important groups to the superiors, and at the same time coordinate with the sales department to handle the details of group reception and the bills.

4.負責前臺設備、財產的使用情況和后續(xù)的保養(yǎng)工作，以及各種材料的收集、存檔和管理工作。Responsible for the usage and subsequent maintenance of the front desk equipment and property, as well as the collection, archiving and management of various materials.

5.與客人建立良好的關系和有效的溝通，努力增加客房的銷售。Establishing good relationships with guests and maintaining effective communication, and making efforts to increase the sales of guest rooms.

6.與相關部門工作配合密切，為到店的客人提供服務。Work closely with relevant departments to provide services to the guests who come to the store.

7.做好準備工作，了解房態(tài)及VIP房、預定房的衛(wèi)生及跟進。Make adequate preparations, understand the room status, and be aware of the hygiene conditions of VIP rooms and reserved rooms, as well as follow up on them.

8.遵守酒店的相關規(guī)章制度和相關管理規(guī)定。Comply with the relevant regulations and management rules of the hotel.

9.在必要的時候協助餐廳及廚房的同事，并完成經理交代的任務。Assist the colleagues in the restaurant and kitchen when necessary, and complete the tasks assigned by the manager.

工作技能技巧要求：Specific Job Knowledge, Skill and Ability:

1.大專以上文化程度，2年以上酒店前臺主管崗位經驗，有一定的英文溝通能力（酒店接待外賓較多）Junior College degree or above, at least 2 years of experience as a hotel front desk supervisor, and proficient in English communication (As there are many foreign guests visiting the hotel)

2.有良好的團隊合作精神以及執(zhí)行力，對待工作認真負責。Have a good teamwork spirit and execution ability, and be serious and responsible towards work.

3.掌握酒店管理的基礎知識，有良好的溝通技巧和服務意識。Master the basic knowledge of hotel management, and possess excellent communication skills and service awareness.

4.有較強的應變能力，能夠獨立處理突發(fā)事件以及客人投訴情況。Have strong adaptability and be able to independently handle emergencies and guest complaints.

5.能適應倒班制。Capable of adapting to the shift work system.