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• 五險一金
• 技能培訓
• 帶薪年假
• 人性化管理
• 崗位晉升
• 管理規范

本地優先

Major Responsibility?責任概要：
Serving guests?in an efficient, courteous and professional manner by following Marriott Standards of aggressive hospitality?while providing the possible and adhering to guidelines and procedures. 
依據萬豪殷勤待客的服務標準和工作指導在前臺向客人提供最高水準的、高效的、禮貌的、專業的服務。

Specific Duties?工作任務：
1.?Be well groomed and conform to the hotel's dress code and deportment.
良好的儀容儀表，行為、穿著符合酒店的規定。
2.?Handle all duties according to hotel policies,?procedures, internal rules and?LSOP. 
處理所有的工作都要依照酒店政策、程序、內部規定及本地執行操作程序。
3.?Keep?safety by adhering to safety?policies, being responsible to report all accidents?and unusual occurrence immediately.
認真貫徹酒店安全程序和措施，及時匯報所有的事故及不尋常的情況。
4.?Report any unusual occurrence or requests to supervisor/manager immediately
向經理及時匯報任何或要求。
5.?Be knowledgeable about all emergencies plans and know how to act upon them.
熟知所有關于緊急事件的處理方案并能夠在工作中實踐。
6.?At all times strive to represent Weifeng & Marriott in the professional manner.
努力以職業的風格去展現偉峰和萬豪形象。
7.?Be familiar with MARSHA?system, Opera system, VAT invoice system and Vingcard System.?
熟練的使用MARSHA、Opera系統、發票系統及房卡發放系統。
8.?Be knowledgeable about Marriott Bonvoy and?frequent flyer programs. Participate and contribute in Marriott Bonvoy?program.
熟知萬豪積分兌換及其它的常客政策。積極推廣萬豪旅享家計劃。
9.?Be familiar with cultural differences and know correct behavior for each culture. 
熟悉文化差異并知道每一種文化對應的正確舉止。
10.?Participate in daily briefing. Be knowledge about daily?operation?information, property and Marriott’s briefing and polices. Check and update information on bulletin boards. 
參加部門例會，了解日常酒店的運作，了解酒店及集團事件及政策，檢查并更新電子公告牌信息。
11.?Have knowledge about room rates, packages, discounts and promotions.
掌握房價、包價、折扣和促銷的所有信息。
12.?Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
掌握客房位置、特色、賓客贈品以及酒店提供的所有其它的服務。
13.?Perform guest registration and room assignment correctly and efficiently. Meet guests’?special requests. 
正確的完成客人的登記、房間分配以及協調客人的特殊要求。
14.?Strictly follow all cash handling and banking procedures to check out all customers efficiently. 
在為客人提供快捷結賬的同時嚴格遵守財務及銀行的各項規定。
15.?Ensure proper charge is posted to guest credit card when check out, provide guest with a zero-balance invoice.
結賬時確保收取正確的費用，為客人提供余額為零的賬單。
16.?Bank out at the end of each shift by following the blind drop procedure strictly. 
每班次結束時嚴格遵守平賬及投賬程序。
17.?Be disciplined at all times.?Know how to follow hospitality guidelines. ?
時刻遵守前臺紀律。熟知服務的基本方針。?
18.?Be familiar with morning shift, afternoon shift and overnight daily check list to ensure smooth daily operations.
熟悉早班，中班和夜班的檢查表以確保運作的正常。
19.?Answer phone calls according to standard by using proper telephone etiquette and within three rings.
在三聲之內按標準接聽電話并使用正確的電話禮儀。
20.?Know how to operate safety deposit box. 
了解如何使用保險箱。
21.?Ensure the cleanliness of?lobby, front desk and back-office area at all times. 
確保大堂，前臺和后臺辦公室區域的整潔。
22.?Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using Marriott LEARN Model. ?
協助人解決客人的問題。依照萬豪LEARN模型解決客人的問題。
23.?Take action to participate in hotel incentive program and be familiar with hotel sale strategy. 
積極的參與酒店激勵計劃，熟悉酒店銷售策略。
24.?Use Opera/MARSHA password with discretion; Log off the terminal when leaving the area
謹慎的使用Opera/MARSHA的密碼；在離開時必須退出登錄客戶終端。
25.?Be aware of VIPs, repeat guests, long-staying guests and pay special attention to making them a memorable?stay. 
熟識酒店的貴賓、常住客、長住客并給予特別的關注，以讓客人擁有一個難忘的入住經歷。
26.?Maintain?the guest information and ensure proper input in the PSB/PMS system.
保留客人信息并確保正確的輸入到PSB/PMS系統。
27.?Cash Handling.
現金操作
l?Process all payment types such as room charges, cash, Wechat Pay, Ali Pay, debit, or credit. 
熟悉所有付款方式，包括：現金，微信，支付寶，借記卡和信用卡。
l?Process adjustment vouchers, paid-outs, correction?vouchers, and miscellaneous charges. 
熟悉賬務的處理：調賬，退款，沖減和雜項收費。
l?Count bank at beginning and end of shift and secure bank. 
確保在班次開始/結束后備用金準確無誤。
l?Balance and drop receipts according to Finance?specifications.
按照財務制度平賬并投賬。
l?Obtain manual authorizations and follow all Finance?procedures when PMS?system is down. 
當PMS系統無法正常運行時根據財務制度手工提取預授權。? ? ? ? ? ? ? ? ? ?
28.?Each associate is expected to carry out all reasonable requests by management. 
完成管理層所給出的所有合理要求。

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