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• 五險一金
• 技能培訓
• 帶薪年假
• 人性化管理
• 崗位晉升
• 管理規范

Major Responsibility?責任概要：
Under?the?guidance?and?supervision?of the?Floor?Supervisor?within?the?limits?established?by?departmental?policies?and?procedures; maintain the cleanliness, orderliness and sanitary condition of?assigned Floor rooms and its surrounding Public?Areas, including service areas, linen pantry and?supply?storeroom, lift?lobbies?and backstairs
在樓層主管的指導下共同建立酒店客房部的政策和流程，維持清潔保養、井然有序的狀態，包括公共區域、停車場、服務區域、工作間和儲藏室、電梯間和后區通道

Specific Duties 工作任務：
1. Ensure day-to-day operational efficiency?of?the?section:?確保每天部門的工作能被有效地完成：
a) Collect?and?sign?for?section card key?and?get?reports?from?the?Floor?Supervisor,?ensure?
complete?information?is?on hand before starting the day’s?job including special?
information?such?as?allocated VIP?and?group rooms
領取鑰匙后簽字并且在開始上班之前拿到當日所需完成的工作信息，比如當天的要到達的貴賓及團隊
b) Clean and provide services to all?assigned rooms?including?the refrigerator:?清潔并提供所有樓層服務以及補充冰箱：
l ??Ensure proper procedures in?cleaning/?servicing/ turning?down beds?are?strictly?followed 確保一切清潔、服務、開夜床的程序嚴格遵守
l ??Observe proper bed making?as instructed?according?to?approved procedures 檢查床是否按照正確的程序以及被允許的方法來做
l ??Observe proper procedure in?cleaning bathroom/ toilet with?the use?of?the?right?chemicals 檢查是否用正確的程序來清潔衛生間、馬桶是否用正確的清潔劑來清潔
l ??Replenish all?guest?amenities?and?stationeries?consumed by guest?according?to?standard?setup 補充所有客用備品以及被客人消耗的文具用品，按照標準放在規定的位置
l ??Dust all?furniture,?fixtures?and?fittings?to?ensure?they?are?free?from?dust 清潔家具灰塵，?確保房間所有位置都干凈沒有灰塵
l ??Vacuuming daily carpets and?upholstery?properly. Spot shampoo carpet and?upholstery,?to?maintain its clean?appearance
每天吸塵以及布質品的局部清潔，保持良好的外觀
l ??Refrigerator glasses?should?be?clean,?spotless?and?free?from?dust 冰箱里的玻璃杯必須保持清潔，無污點并沒有灰塵
l ??Hang properly, inside the wardrobe,?and?guests?clothing?found?in?the room 為客人掛好衣物
l???Water potted plant wherever necessary 按照規定給植物澆水
l ??Maintain upkeep of?flower?arrangement?in the rooms.?Request?for?replacement?if?necessary 需要時維護或更換鮮花
l???Set temperature in rooms, as instructed 按照指示設置房間溫度
l???Remove stale/rotten fruits in?the?rooms 將壞的水果扔掉
l ??Immediately report to the?Floor?Supervisor?any missing?or?damaged?furniture,?fixture?and?equipment 如果有遺失的家具、固定資產和設備立即報告主管
l ??Carry?out?spring?cleaning program?assigned by the?Floor?Supervisor,?especially?during?
low?season?落實主管分配的額外需要清潔的房間尤其在淡季
l???Clean widows according to?procedure 根據制度清潔窗玻璃
l???Shampoo carpet, as?instructed 根據指令清洗地毯
l ??Polish marble?flooring?according to?schedule.?Vacuum,?brush?and?sop?shampoo?corridor?
carpets,?wipe?and?Polish Corridor wood works, polish metal fixtures in the corridors
大理石地面拋光吸塵，?清洗走廊地毯，走廊木制品和金屬物品的表面擦灰
l ??Maintain?cleanliness?of lift?lobbies?(guest?elevator?landing?area),?and?standing?ash ums?frequently?during?tour of?duty
維持客人電梯口的清潔和立式煙缸的清潔
l ??Bring?down rubbish?and?empty bottles to?waste?disposal?area 清空瓶子并將垃圾扔到指定區域
c) Remove room?service?trays?and?trolley?from rooms.?All?rooms’?trolleys?and?trays?left?in?the?
rooms?or?corridor?are ?to ?be ?removed ?to ?the ?service ?pantry ?IMMEDIATELY,??for ?collection ?by ?room??service??staff.??Instruct?Housekeeping Order Taker to inform Room?Service for collection?as?soon?as noticed
移走房內或走廊上客房送餐的盤子和車子并打電話給辦公室文員通知送餐服務員立即收走
d) Forward ?all?lost?and ?found?items?to?the?Floor ?Supervisor.?All?items ?found?in?the?rooms?must?be?reported?IMMEDIATELY to the Order Taker:
將客房內客人遺留物品告知主管，并且立即報告給文員
l Report to the Floor?Supervisor?and?Housekeeping?Order?Taker?immediately?for?valuable?
items?found
立即報告主管和文員客人遺留有價值的東西
l???Fill in all information in the?Lost?and?Found?report 將客人遺留物品的信息寫清楚
l ??Valuable items should be?surrendered to Housekeeping?Office right away?and normal?items before going to?lunch or at the?end?the?shift?duty
值錢的物品要立即交到辦公室，別的東西可以在吃飯或者下班時帶回辦公室上交主管登記
e) Check and report refrigerator: 檢查并報告冰箱內物品：
l???Check for guest consumption?daily.?檢查每天客人消耗品
l ??Complete the refrigerator?list?and report?consumption to?Order?Taker?according?to?approved procedure.?根據程序報告給文員客人的消耗物品
l All?refrigerator?consumed?items?must?be?replenished?in?the?rooms?wile?room?attendants
?are?carrying?out?room cleaning
在清潔客房時補充所有消耗品
l ??Hang guest laundry?in the?closet properly and put necessary forms?on?dresser table to?inform?resident?of?the?delivery
掛好客人的衣物在衣柜，并且設置卡片告訴衣服已經送回
l ??Ensure used?laundry?list?and?laundry bags?are replenished 確保補充好洗衣單和洗衣袋
f) Prepare room attendant report:?填寫員工報表：
l ??Ensure rooms?are?checked properly?and that?discrepancies?are?properly?marked?down?in?the?report.?Inform?the Floor?Supervisor
確保對房間進行自查，并在報告中對不一致之處進行適當的記錄并通知樓層主管
g) Carry out turn down?service according to?approved procedure 根據要求做好夜床服務
h) Take?rooms?status?check?and?fill?in?the?room?report 檢查房態和填寫工作單

Follow Marriott Information safety and protection policy and associate privacy policy,have a clear understanding of PCI, ?high-risk information, restricted information, non-public information and public information.When work in the company strictly abide by all kinds of information processing regulations, correctly handle all kinds of data and documents, to avoid information leakage.
遵守集團信息安全保護及個人隱私的相關政策，對支付卡信息、高風險信息、受限信息、非公開信息及公開信息有清楚的認知。在公司任職期間嚴格遵守各類信息的處理規定，正確處理各類數據及文件，防止信息泄漏。

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