- 職位性質(zhì)：全職
- 工作地區(qū)：杭州市西湖區(qū)
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：35歲以下
- 計算機(jī)能力：熟練
- 語言要求：英語(良好)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 薪資待遇：4.5千-5.5千
- 職位有效期：2026-03-30至2026-06-28
職位：Front Desk Supervisor前臺主管
崗位職責(zé)/職位描述
職責(zé)概述
GENERAL MISSION
滿足對客服務(wù)需求，負(fù)責(zé)當(dāng)班期間前臺的一切相關(guān)工作。
Resolve guest ?requests, ensuring that proper and prompt follow-up is completed. Responsible for all related activities at?front desk during the shift.
工作職責(zé)
RESPONSIBILITIES AND MEANS
上崗前查看當(dāng)天抵店客人信息，包括貴賓、會員、團(tuán)隊預(yù)訂及其它相關(guān)的特殊要求，及時將相關(guān)信息通知客房部。
Review arrival information on a daily basis, VIP、Member、Groups?and special requests, etc. Follow up with Housekeeping.
負(fù)責(zé)正確使用登記程序、填寫登記卡、房間分配、信用方針等。
Responsible for correct registration procedure、registration card、?room allocation?and credit policy, etc.
與所有部門保持良好的協(xié)作關(guān)系，特別是客房部與預(yù)訂部。檢查房態(tài)差異報告以及維修房狀態(tài)，確保隨時保持正確的房間狀態(tài)信息。
Maintain good working relations with all departments, especially Housekeeping and Reservations. Check discrepancies and out-of-order/service rooms, to ensure correct room status at all times.
負(fù)責(zé)正確地處理現(xiàn)金和支票、信用卡、外幣兌換業(yè)務(wù)、付款憑證以及發(fā)票開具等任務(wù)。
Responsible for correct handling of cash and cheque, credit cards, foreign currencies, vouchers and invoices.
負(fù)責(zé)團(tuán)隊抵店前的準(zhǔn)備工作，確認(rèn)團(tuán)隊總帳單以確保正確收款。
Responsible for preparing activities for group arrival and correct definition of group master accounts to ensure correct charges.
負(fù)責(zé)遵守度假村政策與服務(wù)程序，正確完成客人登記入住和結(jié)帳離店手續(xù)，負(fù)責(zé)總機(jī)預(yù)訂部下班后的預(yù)訂服務(wù)、預(yù)訂變更及取消預(yù)訂等工作。
Responsible for correct check-in and check-out procedure following resort’s policies and procedures.Responsible for reservations, changes and cancellations when Reservation Office is closed.
熟悉房費(fèi)、折扣、包價、度假村設(shè)施和特殊活動等相關(guān)知識，同時確保接待員正確掌握。
Maintain a thorough knowledge of the room rates, discounts, packages, resort?facilities, special events, etc. and ensures front desk agents’?knowledge of the same.
確保記錄所有客人意見，并向前廳部經(jīng)理、賓客服務(wù)經(jīng)理匯報。
Ensure that all guest comments are logged and forwarded to management.
協(xié)助解決財務(wù)問題，包括有爭議的帳目問題及丟失的信息備份等。
Assist in resolving accounting matters,?disputes, missing back-ups etc.
確保客人需求和合理要求被完全滿足，并且讓客人滿意。
Ensure guest needs and reasonable requests are met to full satisfaction.
熟悉品牌服務(wù)標(biāo)準(zhǔn)，并以此指導(dǎo)日常工作。在任何時候以身作則，保持禮貌、友好待人，且具有良好的形象，并且持續(xù)監(jiān)督員工在這方面的工作表現(xiàn)。
Be familiar with brand service standards and is guided in daily work by these. Lead by example, remaining courteous, friendly and well-mannered with good appearance at all times, and also monitors staff performance continuously in this respect.
通過不斷向客人介紹度假村服務(wù)與設(shè)施，從而促銷度假村的產(chǎn)品與服務(wù)。
Promote the resort?and related products and services in order to explain services and facilities to guests.
協(xié)助部門培訓(xùn)與評估, 制定部門培訓(xùn)計劃。
Assist in departmental training and assessments，Assists in departmental training plan.
完成上級交待的其它任務(wù)。
Carry out other tasks as directed by supervisor.?
職位要求
JOB SPECIFICATION
具備前廳相關(guān)崗位工作經(jīng)驗1 年及以上。
At least one year working experience in related position.
35周歲及以下，條件優(yōu)秀者年齡可酌情放寬。
Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates.
大專及以上學(xué)歷。
College?degree or above.
形象氣質(zhì)佳。
Good image and temperament.
掌握前臺工作知識并且熟悉前臺日常運(yùn)行。
Good knowledge and very familiar with daily operation of reception.
具備英語溝通及書寫能力，熟練使用辦公軟件。
Proficient in English communication and writing, and skilled in using office software.
具備良好的溝通技巧。
Good communication skill.
具備良好的組織以及解決問題的能力。
Organized and problem solving personality.
