- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：35歲以下
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：4.5千-5.5千
- 職位有效期：2026-03-30至2026-06-28
職位：Reservation Supervisor預訂主管
崗位職責/職位描述
職責概述
GENERAL MISSION
協助前廳部經理管理部門，協助當班員工正確提供電話服務及預訂服務并為客人提供優質服務。
To assist the Front office?Manager in the operation of the Guest Service Centre department, responsible for telephone and reservation?service and coordinating guest requests during the shift.
工作職責
RESPONSIBILITIES AND MEANS
確保迅速地、有禮貌地和準確地處理所有的來電和留言。
Ensure prompt, polite and accurate handling of all telephone calls and messages.
完全熟悉度假村的電話系統和相關功能，例如語音信箱。
Be completely familiar with the resort’s telephone system and related functions,i.e. voice mail.
充分掌握計費方式及計費系統。
Be knowledgeable about charges and charging system.
提前預判客人需求，全面收集并系統積累客人的需求與喜好信息。
Accurately collect and accumulate information on Guests Needs, request and Preferences in order to improve anticipation.
負責“客房送餐”服務能高效地進行，確保自己和員工熟悉掌握促銷技巧和度假村產品知識。
Responsible for In-Room Dinning orders and guest requests in regards to in room dining. Ensure self and GSA?practice up selling?skills and good product knowledge.
完全熟悉火警程序和緊急事件中賓客服務中心的作用，并確保所有賓客服務中心員工也熟悉這些程序， 進行定期更新和培訓部門所有員工。
Be completely familiar with Fire Emergency Procedures and Communication Department’s role in emergencies and ensure all GSA’s knowledge of these procedures and conduct regular update and training for all associates.
確保個人知曉并對所有賓客服務中心員工開展徹底地有關緊急呼叫、炸彈威脅電話及電梯應急等相關知識的定期培訓。
Ensure personal knowledge and conduct thorough and periodical training on emergency calls, bomb threat calls, elevator emergency and other related to all Guest Service Centre Associates.
對所有客人和員工的信息進行保密。
Keep confidential information about all Guests and Associates.
負責迅速準確地為客人提供叫醒服務。
Responsible for prompt and accurate handling of guests’?wake up calls.
保持對產品與服務的高度了解以便于向客人解釋和銷售服務與設施。
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
完全了解并掌握預訂相關知識，能夠保證預訂部運營工作正常開展。
Fully understands and masters all reservation-related knowledge, guaranteeing the normal functioning of the Booking Department's operations.
與收益部門展開合作，保證度假村利益最大化。
Collaborate closely with the Revenue Department to maximize resort revenues.
確保顧客需求和合理要求被滿足，并以電話跟進方式來核實滿意度。
Ensure guest needs and reasonable requests are met and place follow up calls to verify satisfaction.
完成上級交待的其它任務。
Carry out other tasks as directed by supervisor.?
職位要求
JOB SPECIFICATION
具備預定或總機相關工作經驗1 年及以上。
At least one year working experience in related position.
35周歲及以下，條件優秀者年齡可酌情放寬。
Under 35 years old (inclusive). The age limit may be appropriately adjusted for outstanding candidates.?
大專及以上學歷。
College?degree or above.
掌握賓客服務中心工作知識并且十分熟悉賓客服務中心日常運行。
Good knowledge and very familiar with Guest Service Centre operation.
熟練掌握賓客服務中心設備以及預訂相關知識。
Good knowledge of concerned Guest Service Centre equipment and reservation-related knowledge
熟練操作話務臺，掌握各項功能。
Good?knowledge of console operation.
具備英語溝通能力。
Proficient in English communication.
良好的組織以及解決問題的能力。
Be good at organize and problem solving.
