- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：1人
- 學 歷：中專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：35歲以下
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：3.5千-4.5千
- 職位有效期：2026-05-30至2026-08-28
職位：Concierge&Driver禮賓員&司機
崗位職責/職位描述
職責概述
GENERAL MISSION
司機：
Driver：
用熱情、友好和彬彬有禮的態度歡迎/歡送抵店/離店客人，盡可能使用客人的名字
Welcome or bid farewell to arriving or departing guests with enthusiasm, friendliness and courtesy, and use their names whenever possible.
使用指定的停車區域
Use the designated parking area
負責所停汽車鑰匙的安全
Responsible for the security of the keys of the parked vehicles
確保安全駕駛和停放客人的汽車
Ensure safe driving and parking of guests' vehicles
在任何時間里安全駕駛飯店汽車，遵守交通規則
Drive the hotel car safely at all times and abide by traffic rules
每日對度假村汽車進行清洗
Clean the resort vehicles on a daily basis
每班次結束時填寫飯店車輛流動表并與下一班交接
At the end of each shift, fill out the hotel vehicle movement form and hand it over to the next shift.
如果客人的汽車在駕駛、停放的過程中被損壞或涉及交通事故，立即向禮賓部經理報告
?If the guest's car is damaged during driving or parking, or if there is an accident involving the car, report it immediately to the Concierge Manager.
如果沒有出車任務，駕駛員應該站在度假村入口協助行李員工作
If there is no vehicle dispatch task, the driver should stand at the entrance of the resort to assist the luggage handlers.
協助指揮交通確保車道和主要入口處的暢通
Assist in directing traffic to ensure smooth flow of traffic in the lanes and at the main entrances.
在任何時候保持工作區域的干凈和整潔
Keep the work area clean and tidy at all times
識別貴賓、常規客人和長住客人并且提供個性化的服務和幫助
Identify VIPs, regular guests and long-stay guests and provide personalized services and assistance
和相關的部門建立良好的工作關系
Establish good working relationships with the relevant departments
對度假村餐廳、營業等知識有一個全面的了解，以便于回答客人的提問
Have a comprehensive understanding of the restaurant and business operations of the resort, so as to be able to answer guests' questions.
堅持汽車的維護及保養，控制飯店成本
Ensure regular maintenance and servicing of the vehicles, and control the hotel's costs.
向客人提供優質服務
Provide excellent service to guests
通過記錄客人的意見反饋，不斷地尋找機會發展對客服務
By recording guests' feedback, we constantly seek opportunities to improve our guest services.
堅持度假村安全制度、緊急情況處理規定和程序
Adhere to the safety regulations, emergency handling procedures and protocols of the resort
遵守工作政策及程序，遵守商業行為規范以及員工手冊中的條款。
?Adhere to the company's policies and procedures, as well as the business conduct guidelines and the terms stipulated in the employee handbook.
完成上級交待的其它任務
Complete other tasks assigned by superiors.
禮賓員：
Concierge：
為所有抵店或離店的客人開車門
Open the doors for all arriving or departing guests.
歡迎到店客人時面帶微笑并有眼神交流，如果認識客人需稱呼客人名字
When greeting customers in the store, smile and make eye contact. If you know the customer, address them by their name.
幫助抵店客人卸行李
Help the guests arriving at the hotel to unload their luggage.
在需要時幫助客人把行李運到大廳
Help guests carry their luggage to the lobby when necessary.
了解度假村產品細節方面的知識，以確保正確回答客人的提問
Gain knowledge about the details of the resort products to ensure accurate responses to guests' inquiries.
在需要時叫出租車，并幫助客人告訴司機他要去哪里
Call a taxi when necessary and assist the passenger in informing the driver where he is going.
保持入口暢通無阻
Keep the entrance unobstructed.
對殘疾的客人給予特別的幫助和關注
Provide special assistance and attention to guests with disabilities.
協助保持入口清潔和整潔
Assist in maintaining the cleanliness and tidiness of the entrance.
在需要時協助把行李從大堂運到出租車上
Assist in transporting luggage from the lobby to the taxi when necessary.
以微笑和目光接觸歡送離店客人，盡可能使用客人姓名
Wave goodbye to departing guests with a smile and eye contact, and try to use the guests' names as much as possible.
向禮賓部經理匯報客人的評價/抱怨、問題、事件等
Report the guests' comments, complaints, problems, incidents, etc. to the receptionist manager.
識別貴賓、常規客人和長住客人并且提供個性化的服務和幫助
Identify VIPs, regular guests and long-term residents, and provide personalized services and assistance.
用微笑和目光接觸問候所有抵店和離店的客人
Greet all incoming and outgoing guests with a smile and eye contact.
為抵店和離店的客人/團體收送行李
To collect and deliver luggage for guests and groups checking in and checking out
為所有住店客人介紹客房設施，例如：空調控制，電燈開關，保險箱、電視，電話，衣櫥等。
Introduce the room facilities to all guests, such as air conditioning control, light switches, safes, televisions, telephones, wardrobes, etc.
發送留言并處理客人的要求及問題，發送郵件，傳真，留言，包裹，鮮花等迅速的送到客人房間
Send messages and handle guests' requests and questions. Send emails, faxes, messages, packages, flowers, etc. promptly to the guests' rooms.
登記所有遞交給客人的物品
Register all the items handed over to the guests.
當需要時完成客人的吩咐
Complete the guests' requests when necessary.
隨時保持整潔的外表
Always maintain a neat appearance.
接受客人要寄存的行李，交給客人行李寄存卡 ??
Accept the luggage that the guests wish to store and hand it over to the guest luggage storage card. ????????????????????
迅速地、彬彬有禮地回答客人的電話
Answer the guest's call promptly and politely.
維持營業設備良好的工作狀態
Maintain the equipment in good working condition for business operations.
隨時保持工作區域的干凈與整潔
Keep the work area clean and tidy at all times.
與有聯系的部門建立良好關系
Establish good relationships with the relevant departments.
向客人提供優質服務按照度假村禮賓部要求
Providing excellent service to guests as per the requirements of the resort concierge department.
確保客人需求和合理要求被滿足
Ensure that the guests' needs and reasonable requests are met.
協助保持大堂區域任何時間的高度整潔
Assist in maintaining the cleanliness of the lobby area at all times.
在工作中遵循度假村對客服務標準
Follow the resort's guest service standards in the workplace.
確保任何時間客人和對客人的商業信息保密
Ensure that all customer information and business information related to customers are kept confidential at all times.
熟悉所有酒店緊急安全標準，包括疏散程序
Be familiar with all hotel emergency safety standards, including evacuation procedures.
遵守度假村的工作政策及程序，遵守度假村行為規范以及員工手冊中的條款
Comply with the work policies and procedures of the resort, abide by the behavioral norms of the resort and the terms stipulated in the employee handbook.
完成上級交待的其它任務
Complete other tasks assigned by superiors.
專業知識技能：
Job Knowledge / Skill:
在任何情況下都能堅持安全駕駛
Be able to adhere to safe driving at all times.
良好的駕駛技術以及經驗
Good driving skills and experience.
熟知市內以及周邊城市的道路、交通狀況，熟知各種交通法規，并及時更新
Be familiar with the road and traffic conditions within the city and its surrounding areas, be well-versed in various traffic regulations, and keep them updated in a timely manner.
了解杭州及周邊地區各類相關信息，方便回答客人問題
Understand various relevant information about Hangzhou and its surrounding areas, which facilitates answering guests' questions.
具有對飯店行業以及前廳部基本知識的了解
Having a basic understanding of the hotel industry and the front office department.
良好的英語能力以及溝通技巧
Good English proficiency and communication skills.
教育
Education:
大專及以上學歷
College and above education degree
其它技能要求：
Additional Skill required:
良好、積極的工作態度
Good and positive working attitude
樂于學習，樂于助人
Enthusiastic about learning and willing to help others
具有車輛維修技能者優先考慮
Those with vehicle repair skills will be given priority.
具有英語會話能力者優先考慮
Those with excellent English conversation skills will be given priority.
