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崗位職責/職位描述

【Job Responsibilities】

1. Responsible for the daily operation management of the front desk, ensuring efficient and professional customer service.
2. Supervise the performance of front desk staff, providing necessary training and guidance.
3. Handle customer complaints and special requests to enhance customer satisfaction.
4. Coordinate communication and cooperation with other departments to ensure smooth operations.
5. Manage front desk supplies and equipment, ensuring normal use and maintenance.

【Job Requirements】

1. Good communication skills and a strong sense of service orientation.
2. Ability to work under pressure and adapt to shift schedules.
3. Experience in team management is preferred.
4. Proficient in using hotel management systems and office software.
5. Basic English communication skills.