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崗位職責(zé)/職位描述

品牌背景：
云品酒店作為云朗觀光集團(tuán)布局大陸的首家酒店，以意大利文化美學(xué)為核心設(shè)計主軸，打造 190 間以意大利經(jīng)典城市為主題的特色客房。設(shè)計靈感來自意式藝術(shù)底蘊(yùn)與錢塘江畔的人文意境相融，貫穿美學(xué)、思想、藝術(shù)與飲食體驗(yàn)，為賓客呈現(xiàn)獨(dú)具一格的沉浸式旅居體驗(yàn)。
As the first：
hotel of the LDC Group in mainland China, Fiore Della Cina takes Italian cultural aesthetics as its core design concept, featuring 190 distinctive guest rooms themed on classic Italian cities. Drawing inspiration from the integration of profound Italian artistic heritage and the humanistic charm by the Qiantang River, the hotel weaves together aesthetics, ideology, art and culinary experiences, offering guests a unique immersive Italian-style sojourn.
【崗位職責(zé)】
1. 協(xié)助前廳部經(jīng)理制定并執(zhí)行部門戰(zhàn)略規(guī)劃、年度工作計劃和預(yù)算方案，確保部門工作高效、有序進(jìn)行。
Assist the Front Office Manager in formulating and implementing the department's strategic plans, annual work plans and budget proposals, so as to ensure the efficient and orderly operation of the department.
2. 在前廳部經(jīng)理的帶領(lǐng)下，提供酒店品牌定位與經(jīng)營規(guī)相配套的產(chǎn)品與服務(wù)，持續(xù)提升酒店口碑和市場競爭力。
Under the leadership of the Front Office Manager, provide products and services that align with the hotel's brand positioning and business regulations, and continuously enhance the hotel's reputation and market competitiveness.
3. 禮貌且高效地處理線上、線下的（包括內(nèi)部及外部）客人的投訴和建議，并跟進(jìn)確保問題圓滿解決，確保客人的滿意度達(dá)到酒店的目標(biāo)要求。
Handle online and offline complaints and suggestions from guests (both internal and external) politely and efficiently, follow up to ensure satisfactory resolution of issues, and guarantee that guest satisfaction meets the hotel's target requirements.
4. 與外部相關(guān)政府職能部門、姐妹酒店及酒店內(nèi)部其他部門保持良好的溝通和協(xié)作，共同推動酒店的發(fā)展。
Maintain good communication and collaboration with relevant external government functional departments, sister hotels, and other internal departments of the hotel to jointly promote the development of the hotel.
5. 通過員工綜合技能的運(yùn)用，綜合工作的分派及靈活的工作時間安排，以優(yōu)化工作流程，提升員工的工作效率。
By utilizing employees' comprehensive skills, coordinating work assignments, and arranging flexible working hours, the work processes can be optimized and employees' work efficiency can be improved.
6. 有處理突發(fā)事件的能力，能根據(jù)酒店相關(guān)標(biāo)準(zhǔn)及要求，快速處理突發(fā)事件。
Having the ability to handle emergencies, and being able to deal with them quickly in accordance with the relevant standards and requirements of the hotel.
7. 密切關(guān)注客戶需求和市場動態(tài)，根據(jù)客人的反饋和需求調(diào)整、創(chuàng)新服務(wù)內(nèi)容，提升客人的體驗(yàn)感。
Pay close attention to customer needs and market dynamics, adjust and innovate service content based on customers' feedback and demands, so as to enhance customers' sense of experience.
8. 監(jiān)督并協(xié)助招聘篩選部門的所有員工，確保部門負(fù)責(zé)人遵守酒店的招聘原則，依據(jù)崗位相關(guān)要求來選擇員工。
Supervise and assist all employees in the recruitment and screening department, ensuring that department heads abide by the hotel's recruitment principles and select employees in accordance with the relevant requirements of the positions.
9. 監(jiān)督禮賓部所有員工的按時出勤和儀容儀表，確保他們根據(jù)酒店的儀容儀表規(guī)范，著裝整齊并保持高標(biāo)準(zhǔn)的個人衛(wèi)生及形象。
Supervise the punctual attendance and appearance of all employees in the concierge, ensuring that they are neatly dressed and maintain a high standard of personal hygiene and image in accordance with the hotel's grooming regulations.
10. 配合前廳部經(jīng)理，給出部門管理崗位的年度職業(yè)發(fā)展建議，協(xié)助他們完成職業(yè)發(fā)展目標(biāo)。確保他們同樣對他們的員工進(jìn)行績效評估。
Cooperate with the Front Office Manager to provide annual career development suggestions for the department's management positions and assist them in achieving their career development goals. Ensure that they also conduct performance evaluations for their own staff.
11. 領(lǐng)導(dǎo)和激勵團(tuán)隊(duì)，建立積極向上的工作氛圍，提高員工的工作滿意度和忠誠度；鼓勵員工開拓創(chuàng)新的精神，并認(rèn)可他們所作出的貢獻(xiàn)。
Lead and motivate the team, foster a positive working atmosphere, enhance employees' job satisfaction and loyalty; encourage employees' pioneering and innovative spirit, and recognize their contributions.
12. 執(zhí)行健康及安全法規(guī)、政策及程序。
Implement health and safety regulations, policies and procedures.
13. 執(zhí)行酒店安全及緊急情況政策及程序。
Implement hotel safety and emergency policies and procedures.
14. 熟悉酒店安全、急救及消防緊急情況程序。
Be familiar with hotel safety, first aid and fire emergency procedures.
15. 確保員工充分的理解并遵守員工手冊內(nèi)容。
Ensure that employees fully understand and comply with the contents of the employee handbook.

【崗位要求】
1. 大學(xué)專科及以上學(xué)歷。
College diploma or above.
2. 至少2-3年酒店相關(guān)崗位工作經(jīng)驗(yàn)，熟悉奢華酒店禮賓服務(wù)標(biāo)準(zhǔn)與運(yùn)營模式者優(yōu)先
Possess at least 2-3 years of work experience in hotel-related positions; candidates who are familiar with the concierge service standards and operation models of luxury hotels are preferred.
3. 熟練使用電腦辦公軟件。
Proficiency in using computer office software.
4. 良好的中英文讀寫能力
Chinese and English reading and writing skills is good.? ? ?