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崗位職責(zé)/職位描述

品牌背景：
云品酒店作為云朗觀光集團(tuán)布局大陸的首家酒店，以意大利文化美學(xué)為核心設(shè)計主軸，打造 190 間以意大利經(jīng)典城市為主題的特色客房。設(shè)計靈感來自意式藝術(shù)底蘊(yùn)與錢塘江畔的人文意境相融，貫穿美學(xué)、思想、藝術(shù)與飲食體驗(yàn)，為賓客呈現(xiàn)獨(dú)具一格的沉浸式旅居體驗(yàn)。
As the first：
hotel of the LDC Group in mainland China, Fiore Della Cina takes Italian cultural aesthetics as its core design concept, featuring 190 distinctive guest rooms themed on classic Italian cities. Drawing inspiration from the integration of profound Italian artistic heritage and the humanistic charm by the Qiantang River, the hotel weaves together aesthetics, ideology, art and culinary experiences, offering guests a unique immersive Italian-style sojourn.

【崗位職責(zé)】
1. 制定公共區(qū)域清潔、保養(yǎng)及維護(hù)計劃，明確作業(yè)標(biāo)準(zhǔn)、頻次及責(zé)任人，確保公共區(qū)域環(huán)境整潔、設(shè)施完好。
Develop cleaning, maintenance and upkeep plans for public areas, clarify operational standards, frequencies and responsible persons, and ensure a clean environment and well-maintained facilities in public areas.
2. 對接客房、餐飲、會議等部門，同步清潔需求，協(xié)同完成服務(wù)保障，配合酒店衛(wèi)生檢查、評級評審工作，準(zhǔn)備相關(guān)資料。
Liaise with departments such as Housekeeping, Food and Beverage, and Conferences, synchronize cleaning requirements, collaborate to complete service support, cooperate with the hotel's hygiene inspections and rating evaluations, and prepare relevant documents.
3. 通過員工綜合技能的運(yùn)用，綜合工作的分派及靈活的工作時間安排，以優(yōu)化工作流程，提升員工的工作效率。
By utilizing employees' comprehensive skills, coordinating work assignments, and arranging flexible working hours, the work processes can be optimized and employees' work efficiency can be improved.
4. 有處理突發(fā)事件的能力，能根據(jù)酒店相關(guān)標(biāo)準(zhǔn)及要求，快速處理突發(fā)事件。
Having the ability to handle emergencies, and being able to deal with them quickly in accordance with the relevant standards and requirements of the hotel.
5. 密切關(guān)注客戶需求和市場動態(tài)，根據(jù)客人的反饋和需求調(diào)整、創(chuàng)新服務(wù)內(nèi)容，提升客人的體驗(yàn)感。
Pay close attention to customer needs and market dynamics, adjust and innovate service content based on customers' feedback and demands, so as to enhance customers' sense of experience.
6. 監(jiān)督并協(xié)助招聘篩選部門的所有員工，確保部門負(fù)責(zé)人遵守酒店的招聘原則，依據(jù)崗位相關(guān)要求來選擇員工。
Supervise and assist all employees in the recruitment and screening department, ensuring that department heads abide by the hotel's recruitment principles and select employees in accordance with the relevant requirements of the positions.
7. 監(jiān)督所有員工的按時出勤和儀容儀表，確保他們根據(jù)酒店的儀容儀表規(guī)范，著裝整齊并保持高標(biāo)準(zhǔn)的個人衛(wèi)生及形象。
Supervise the punctual attendance and appearance of all employees, ensuring that they are neatly dressed and maintain a high standard of personal hygiene and image in accordance with the hotel's grooming regulations.
8. 配合行政管家，給出部門管理崗位的年度職業(yè)發(fā)展建議，協(xié)助他們完成職業(yè)發(fā)展目標(biāo)。確保他們同樣對他們的員工進(jìn)行績效評估。
Cooperate with the Executive Housekeeper to provide annual career development suggestions for the department's management positions and assist them in achieving their career development goals. Ensure that they also conduct performance evaluations for their own staff.
9. 領(lǐng)導(dǎo)和激勵團(tuán)隊(duì)，建立積極向上的工作氛圍，提高員工的工作滿意度和忠誠度；鼓勵員工開拓創(chuàng)新的精神，并認(rèn)可他們所作出的貢獻(xiàn)。
Lead and motivate the team, foster a positive working atmosphere, enhance employees' job satisfaction and loyalty; encourage employees' pioneering and innovative spirit, and recognize their contributions.
10. 執(zhí)行健康及安全法規(guī)、政策及程序。
Implement health and safety regulations, policies and procedures.
11. 執(zhí)行酒店安全及緊急情況政策及程序。
Implement hotel safety and emergency policies and procedures.
12. 熟悉酒店安全、急救及消防緊急情況程序。
Be familiar with hotel safety, first aid and fire emergency procedures.
13. 確保員工充分的理解并遵守員工手冊內(nèi)容。
Ensure that employees fully understand and comply with the contents of the employee handbook.

【崗位要求】
1. 大學(xué)專科及以上學(xué)歷。
College diploma or above.
2. 至少2-3年酒店相關(guān)崗位工作經(jīng)驗(yàn)。
At least 2-3 years of relevant work experience in hotels.
3. 熟練使用電腦辦公軟件。
Proficiency in using computer office software.
4. 良好的中英文讀寫能力
Chinese and English reading and writing skills is good.??