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崗位職責/職位描述

【崗位職責】

1.安全環境保障：負責為酒店客人及員工營造并維護安全、有序的居住與工作環境，持續評估酒店各區域的安全風險，制定針對性防范措施，確保客房、公共活動區、辦公區、后勤區域等場所的人員及財產安全。
Safety Environment Guarantee: Responsible for creating and maintaining a safe and orderly living and working environment for hotel guests and employees, continuously assessing safety risks in various areas of the hotel, formulating targeted preventive measures, and ensuring the safety of personnel and property in guest rooms, public activity areas, office areas, logistics areas and other places.

2.法規與規范執行：嚴格遵守并監督落實當地衛生防疫、安全生產、消防管理等相關法律法規及行業標準，確保酒店運營完全符合政府監管要求；同時，嚴格執行公司內部安全規范、應急處理流程及地方各項規章制度，定期組織全員學習并考核。

Implementation of Regulations and Norms: Strictly abide by and supervise the implementation of relevant laws, regulations and industry standards such as local health and epidemic prevention, work safety, and fire management, ensuring that hotel operations fully comply with government regulatory requirements; at the same time, strictly implement internal company safety norms, emergency handling procedures and various local rules and regulations, and regularly organize learning and assessment for all staff.

3.應急管理統籌：制定并不斷優化酒店各類突發事件（如火災、治安事件、醫療急救、自然災害等）的應急處置預案，定期組織應急演練，確保員工熟練掌握應急操作流程；在突發事件發生時，作為現場主要指揮者，迅速協調資源、啟動預案，降低損失并保障人員安全。

Emergency Management Coordination: Formulating and continuously optimizing emergency response plans for various emergencies in the hotel (such as fires, security incidents, medical first aid, natural disasters, etc.), regularly organize emergency drills to ensure that employees are proficient in emergency operation procedures; in the event of an emergency, act as the on-site chief commander, quickly coordinate resources, activate the plan, minimize losses and ensure personnel safety.

4.安全體系建設：建立健全酒店安全管理體系，包括門禁管理、監控系統運維、消防安全巡查、治安防范等制度，指導團隊嚴格執行日常安全檢查，及時發現并整改安全隱患，確保消防設施、監控設備、報警系統等處于良好運行狀態。

Safety System Construction: Establish and improve the hotel's safety management system, including systems such as access control management, monitoring system operation and maintenance, fire safety inspections, and public security prevention. Guide the team to strictly carry out daily safety inspections, promptly identify and rectify potential safety hazards, and ensure that fire-fighting facilities, monitoring equipment, alarm systems, etc. are in good operating condition.

5.與當地公安、消防、衛生等政府職能部門保持密切溝通與良好協作，配合其開展安全檢查、聯合演練等工作；加強與酒店各部門（如前廳、客房、工程、餐飲等）的聯動，確保安全管理要求在各環節有效落地；必要時協助處理客人的安全咨詢或投訴。

Maintain close communication and good collaboration with local public security, fire protection, health and other government functional departments, and cooperate with them in conducting safety inspections, joint drills and other work; strengthen linkage with various departments of the hotel (such as front office, housekeeping, engineering, catering, etc.) to ensure that safety management requirements are effectively implemented in all links; assist in handling guests' safety inquiries or complaints when necessary.

6.通過員工綜合技能的運用，綜合工作的分派及靈活的工作時間安排，以優化工作流程，提升員工的工作效率。

By utilizing employees' comprehensive skills, coordinating work assignments, and arranging flexible working hours, the work processes can be optimized and employees' work efficiency can be improved.

7.有處理突發事件的能力，能根據酒店相關標準及要求，快速處理突發事件。

Having the ability to handle emergencies, and being able to deal with them quickly in accordance with the relevant standards and requirements of the hotel.

8.密切關注客戶需求和市場動態，根據客人的反饋和需求調整、創新服務內容，提升客人的體驗感。

Pay close attention to customer needs and market dynamics, adjust and innovate service content based on customers' feedback and demands, so as to enhance customers' sense of experience.

9.監督部門所有員工的按時出勤和儀容儀表，確保他們根據酒店的儀容儀表規范，著裝整齊并保持高標準的個人衛生及形象。

Supervise all employees in the department on their punctual attendance and appearance, ensuring that they are neatly dressed in accordance with the hotel's grooming standards and maintain a high level of personal hygiene and image.

10.進行部門員工的年度職業發展面談，協助他們完成職業發展目標。確保他們同樣對他們的員工進行績效評估。

Conduct annual career development interviews with department staff, assist them in achieving their career development goals, and ensure that they also conduct performance evaluations for their employees.

11.領導和激勵團隊，建立積極向上的工作氛圍，提高員工的工作滿意度和忠誠度；鼓勵員工開拓創新的精神，并認可他們所作出的貢獻。

Lead and motivate the team, foster a positive working atmosphere, enhance employees' job satisfaction and loyalty; encourage employees' pioneering and innovative spirit, and recognize their contributions.

12.執行健康及安全法規、政策及程序。

Implement health and safety regulations, policies and procedures.

13.執行酒店安全及緊急情況政策及程序。

Implement hotel safety and emergency policies and procedures.

14.確保員工充分的理解并遵守員工手冊內容。

Ensure that employees fully understand and comply with the contents of the employee handbook.

【崗位要求】

1.大學專科及以上學歷。

College diploma or above.

2.至少2年以上酒店相關崗位工作經驗。

At least 2 years of work experience in hotel-related positions.

3.持有消防設施操作員證書優先。

Possession of a Fire Equipment Operator Certificate is preferred.

4.熟練使用電腦辦公軟件。

Proficiency in using computer office software.

5.良好的中英文讀寫能力

Chinese and English reading and writing skills is good.