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崗位職責/職位描述

【崗位職責】

1.安全環境保障：負責為酒店客人及員工營造并維護安全、有序的居住與工作環境，持續評估酒店各區域的安全風險，制定針對性防范措施，確保客房、公共活動區、辦公區、后勤區域等場所的人員及財產安全。

Safety Environment Guarantee: Responsible for creating and maintaining a safe and orderly living and working environment for hotel guests and employees, continuously assessing safety risks in various areas of the hotel, formulating targeted preventive measures, and ensuring the safety of personnel and property in guest rooms, public activity areas, office areas, logistics areas and other places.

2.法規與規范執行：嚴格遵守并監督落實當地衛生防疫、安全生產、消防管理等相關法律法規及行業標準，確保酒店運營完全符合政府監管要求；同時，嚴格執行公司內部安全規范、應急處理流程及地方各項規章制度。

Implementation of Regulations and Norms: Strictly abide by and supervise the implementation of relevant laws, regulations and industry standards such as local health and epidemic prevention, work safety, and fire management, ensuring that hotel operations fully comply with government regulatory requirements; at the same time, strictly implement internal company safety norms, emergency handling procedures and various local rules and regulations.

3.監督各部門安全制度執行情況，檢查員工是否遵守操作規范（如廚房動火作業、工程維修用電安全），對違規行為進行糾正和記錄，必要時聯動人力資源部進行培訓或處罰。

Supervise the implementation of safety systems by various departments, check whether employees comply with operational standards (e.g., hot work operations in the kitchen, electrical safety in engineering maintenance), correct and document violations, and coordinate with the Human Resources Department for training or disciplinary action when necessary.

4.檢查、執行酒店安全管理體系，包括門禁管理、監控系統運維、消防安全巡查、治安防范等制度，指導團隊嚴格執行日常安全檢查，及時發現并整改安全隱患，確保消防設施、監控設備、報警系統等處于良好運行狀態。

Inspect and implement the hotel safety management system, including systems for access control management, monitoring system operation and maintenance, fire safety inspections, and public security prevention. Guide the team to strictly conduct daily safety inspections, timely identify and rectify safety hazards, and ensure that fire-fighting facilities, monitoring equipment, alarm systems, and other equipment are in good operating condition.

5.配合當地公安、消防、衛生等政府職能部門開展安全檢查、聯合演練等工作；加強與酒店各部門（如前廳、客房、工程、餐飲等）的聯動，確保安全管理要求在各環節有效落地；必要時協助處理客人的安全咨詢或投訴。

Cooperate with local government functional departments such as public security, fire, and health to conduct safety inspections, joint drills, and other work; strengthen collaboration with various hotel departments (e.g., Front Office, Housekeeping, Engineering, Food and Beverage (F&B), etc.), ensure that safety management requirements are effectively implemented in all links; and assist in handling guests' safety inquiries or complaints when necessary.

6.通過員工綜合技能的運用，綜合工作的分派及靈活的工作時間安排，以優化工作流程，提升員工的工作效率。

By utilizing employees' comprehensive skills, coordinating work assignments, and arranging flexible working hours, the work processes can be optimized and employees' work efficiency can be improved.??

Having the ability to handle emergencies, and being able to deal with them quickly in accordance with the relevant standards and requirements of the hotel.

8.密切關注客戶需求和市場動態，根據客人的反饋和需求調整、創新服務內容，提升客人的體驗感。

Pay close attention to customer needs and market dynamics, adjust and innovate service content based on customers' feedback and demands, so as to enhance customers' sense of experience.

9.監督部門所有員工的按時出勤和儀容儀表，確保他們根據酒店的儀容儀表規范，著裝整齊并保持高標準的個人衛生及形象。

Supervise all employees in the department on their punctual attendance and appearance, ensuring that they are neatly dressed in accordance with the hotel's grooming standards and maintain a high level of personal hygiene and image.

10.領導和激勵團隊，建立積極向上的工作氛圍，提高員工的工作滿意度和忠誠度；鼓勵員工開拓創新的精神，并認可他們所作出的貢獻。

Lead and motivate the team, foster a positive working atmosphere, enhance employees' job satisfaction and loyalty; encourage employees' pioneering and innovative spirit, and recognize their contributions.

11.執行健康及安全法規、政策及程序。

Implement health and safety regulations, policies and procedures.

12.執行酒店安全及緊急情況政策及程序。

Implement hotel safety and emergency policies and procedures.

13.確保員工充分的理解并遵守員工手冊內容。
Ensure that employees fully understand and comply with the contents of the employee handbook.

【崗位要求】

1.大學專科及以上學歷。

College diploma or above.??

2.至少1年以上酒店相關崗位工作經驗。

At least 1 years of work experience in hotel-related positions.

3.持有消防設施操作員證書優先。

Possession of a Fire Equipment Operator Certificate is preferred.

4.熟練使用電腦辦公軟件。

Proficiency in using computer office software.

5.良好的中英文讀寫能力

Chinese and English reading and writing skills is good.