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崗位職責/職位描述

【崗位職責】

1.理解和預測賓客的需要、做到細心周到、具主人翁精神、把事情辦好，保持專注當下。
Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
2.對相關團隊負責,做好部門能源控制管理。
Responsible for the proper organization and functioning of the energy management.
3.支持和開展相關項目以優化流程及降低能耗。
Supports and initiate programs for the improvement procedures and the reduction of energy and utility costs.
4.配合部門分析并監督能耗狀況及費用支出。
Analyses and monitors energy costs and expenditures for the department.
5.與工程部的其他分部溝通與合作。
Cooperates and communicates with other sections in the Engineering department.
6.與其他部門保持必要的互動及合作關系，以提供額外的服務或在特別服務項目、促銷及節慶日活動中提供專門服務。
Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities.
7.協助技術人員開展維修及保養工作。
Assists tradesmen with maintenance and repair when required.
8.禮貌、迅速高效地對所有賓客提出的問題、投訴或要求予以響應，確保賓客感到非常滿意。
Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
9.制定預防性維修保養計劃，對設施進行維護和保養，保證設施的正常運轉。
Carry out preventive maintenance program to ensure facility is maintained and in service.
10.維護酒店設備及器械并作相關記錄, 糾正危險情況并及時將潛在的不安全狀況向上級主管匯報, 明確工作職責及相關義務，建立健康、安全意識及相關的政策及規定。
Maintains an equipment and machinery record system for the property, Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

【崗位要求】

1.中專及以上學歷。
A secondary vocational school diploma or above.
2.至少2年以上酒店相關崗位工作經驗。
At least 2 years of work experience in hotel-related positions.
3.熟悉工程設備的使用與維護，具備一定的技術能力和專業知識
Skilled in the operation and maintenance of engineering equipment, with a solid foundation of technical and professional knowledge.
4.責任心強，對工作認真負責
Highly responsible and committed.