- 職位性質(zhì)：全職
- 工作地區(qū)：杭州市蕭山區(qū)
- 招聘人數(shù)：若干
- 學(xué) 歷：大專(zhuān)
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計(jì)算機(jī)能力：良好
- 語(yǔ)言要求：英語(yǔ)(良好)
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：優(yōu)先
- 薪資待遇：1萬(wàn)-1.5萬(wàn)
- 職位有效期：2026-04-04至2026-07-03
職位：專(zhuān)職管家
崗位職責(zé)/職位描述
【崗位職責(zé)】
1. 深度對(duì)接高凈值客人需求，從入住前需求調(diào)研（如偏好房型、飲食禁忌、特殊服務(wù)需求等）、入住中全程專(zhuān)屬服務(wù)（如陪同辦理入住、客房個(gè)性化布置、行程定制協(xié)調(diào)等）到離店后回訪跟進(jìn)，提供全周期 一站式 管家服務(wù)，確保客需響應(yīng)效率與服務(wù)滿意度。
Deeply connect with the needs of high-net-worth guests, and provide full-cycle one-stop butler service covering the entire process—from pre-arrival needs research (such as preferred room type, dietary restrictions, special service requirements, etc.) and full-process exclusive service during the stay (such as accompanying check-in, personalized room setup, travel customization coordination, etc.) to post-departure follow-up. This ensures the efficiency of responding to guest needs and service satisfaction.
2. 負(fù)責(zé)管家團(tuán)隊(duì)日常排班與管理，牽頭組織團(tuán)隊(duì)專(zhuān)業(yè)培訓(xùn)（如高端禮儀、跨部門(mén)協(xié)作技巧、應(yīng)急場(chǎng)景處理、奢侈品認(rèn)知、多國(guó)語(yǔ)言服務(wù)等），提升團(tuán)隊(duì)整體服務(wù)素養(yǎng)與專(zhuān)業(yè)能力，打造高水準(zhǔn)管家服務(wù)團(tuán)隊(duì)。
Be responsible for the daily scheduling and management of the butler team, take the lead in organizing professional training for the team (such as high-end etiquette, cross-departmental collaboration skills, emergency scenario handling, luxury goods knowledge, multilingual services, etc.), enhance the team's overall service literacy and professional capabilities, and build a high-standard butler service team.
3. 聯(lián)動(dòng)前廳、客房、餐飲、康樂(lè)、禮賓等部門(mén)，建立高效溝通機(jī)制，針對(duì)客人特殊需求（如私人宴會(huì)定制、商務(wù)會(huì)議支持、專(zhuān)屬出行安排等）協(xié)調(diào)跨部門(mén)資源，確保服務(wù)落地流暢性，避免客需響應(yīng)斷層。
Liaise with departments such as Front Office, Housekeeping, Food & Beverage (F&B), Recreation, and Concierge; establish an efficient communication mechanism; coordinate cross-departmental resources in response to guests' special needs (such as private banquet customization, business meeting support, exclusive travel arrangements, etc.); ensure the smooth implementation of services and avoid gaps in responding to guest needs.
4. 協(xié)助首席管家定期分析高端客群服務(wù)數(shù)據(jù)與反饋，結(jié)合行業(yè)服務(wù)趨勢(shì)，推動(dòng)管家服務(wù)創(chuàng)新（如推出主題化客房布置、定制化伴手禮、專(zhuān)屬生活管家服務(wù)等），持續(xù)優(yōu)化客人體驗(yàn)，助力酒店提升高凈值客群復(fù)購(gòu)率與品牌口碑。
Assist the Head Butler in regularly analyzing service data and feedback from high-end clientele. Combined with industry service trends, drive innovations in butler services (such as launching themed guest room arrangements, customized souvenirs, and exclusive personal butler services), continuously optimize the guest experience, and help the hotel improve the repurchase rate of high-net-worth clients and enhance its brand reputation.
5. 通過(guò)員工綜合技能的運(yùn)用，綜合工作的分派及靈活的工作時(shí)間安排，以優(yōu)化工作流程，提升員工的工作效率。
By utilizing employees' comprehensive skills, coordinating work assignments, and arranging flexible working hours, the work processes can be optimized and employees' work efficiency can be improved.
6. 有處理突發(fā)事件的能力，能根據(jù)酒店相關(guān)標(biāo)準(zhǔn)及要求，快速處理突發(fā)事件。
Having the ability to handle emergencies, and being able to deal with them quickly in accordance with the relevant standards and requirements of the hotel.
7. 監(jiān)督所有員工的按時(shí)出勤和儀容儀表，確保他們根據(jù)酒店的儀容儀表規(guī)范，著裝整齊并保持高標(biāo)準(zhǔn)的個(gè)人衛(wèi)生及形象。
Supervise the punctual attendance and appearance of all employees, ensuring that they are neatly dressed and maintain a high standard of personal hygiene and image in accordance with the hotel's grooming regulations.
8. 領(lǐng)導(dǎo)和激勵(lì)團(tuán)隊(duì)，建立積極向上的工作氛圍，提高員工的工作滿意度和忠誠(chéng)度；鼓勵(lì)員工開(kāi)拓創(chuàng)新的精神，并認(rèn)可他們所作出的貢獻(xiàn)。
Lead and motivate the team, foster a positive working atmosphere, enhance employees' job satisfaction and loyalty; encourage employees' pioneering and innovative spirit, and recognize their contributions.
9. 執(zhí)行健康及安全法規(guī)、政策及程序。
Implement health and safety regulations, policies and procedures.
10. 執(zhí)行酒店安全及緊急情況政策及程序。
Implement hotel safety and emergency policies and procedures.
11. 熟悉酒店安全、急救及消防緊急情況程序。
Be familiar with hotel safety, first aid and fire emergency procedures.
12. 確保員工充分的理解并遵守員工手冊(cè)內(nèi)容。
Ensure that employees fully understand and comply with the contents of the employee handbook.
【崗位要求】
1. 大學(xué)專(zhuān)科及以上學(xué)歷。
College diploma or above.
2. 至少1年酒店相關(guān)崗位工作經(jīng)驗(yàn)。
At least 1 years of relevant work experience in hotels.
3. 熟練使用電腦辦公軟件。
Proficiency in using computer office software.
4. 良好的中英文讀寫(xiě)能力
Chinese and English reading and writing skills is good.??
