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崗位職責(zé)/職位描述

崗位職責(zé)
1. 負(fù)責(zé)當(dāng)班期間行政酒廊的所有業(yè)務(wù)，涵蓋賓客入住登記退房結(jié)算預(yù)訂確認(rèn)餐飲服務(wù)小型會(huì)務(wù)服務(wù)等，確保各環(huán)節(jié)符合酒店 SOP（標(biāo)準(zhǔn)操作流程），避免流程卡頓（如早餐高峰時(shí)段排隊(duì)等）
Be responsible for all operations of the Executive Lounge during the working shift, covering guest check-in, check-out and settlement, reservation confirmation, food and beverage service, small-scale conference services, etc. Ensure that all processes comply with the hotel's SOPs (Standard Operating Procedures) and avoid process bottlenecks (such as queuing during breakfast peak hours).
2. 實(shí)時(shí)核對(duì)酒店房態(tài)（Occupied/Empty/Clean/Dirty 等），與客房部同步 待清潔房已清潔房 狀態(tài)，確保 可售房 及時(shí)釋放，避免因房態(tài)錯(cuò)誤導(dǎo)致 超售 或 空房浪費(fèi)
Real-time verification of the hotel's room status (such as Occupied, Empty, Clean, Dirty, etc.) and synchronization of the status of rooms to be cleaned and cleaned rooms with the Housekeeping Department to ensure the timely release of available rooms and avoid overbooking or unused room waste caused by incorrect room status.
3. 禮貌且高效地處理酒店客人的投訴和建議，并跟進(jìn)確保問題圓滿解決，必要時(shí)尋求經(jīng)理支持，確?？腿说臐M意度達(dá)到酒店的目標(biāo)要求
Handle hotel guests' complaints and suggestions politely and efficiently, follow up to ensure the issues are resolved satisfactorily, and seek manager support when necessary to ensure guest satisfaction meets the hotel's target requirements.
4. 處理突發(fā)狀況，如物品遺失設(shè)備故障安全事件等，確保響應(yīng)及時(shí)處置合規(guī)，保障客人與酒店安全
Handle emergencies, such as lost items, equipment malfunctions, security incidents and the like, ensure timely response and compliant handling, and safeguard the safety of guests and the hotel.
5. 通過員工綜合技能的運(yùn)用，綜合工作的分派及靈活的工作時(shí)間安排，以優(yōu)化工作流程，提升員工的工作效率
By utilizing employees' comprehensive skills, coordinating work assignments, and arranging flexible working hours, the work processes can be optimized and employees' work efficiency can be improved.
6. 確保前臺(tái)業(yè)務(wù)符合法律法規(guī)與酒店制度，如嚴(yán)格執(zhí)行 實(shí)名登記 政策，杜絕 無證入?。槐O(jiān)督發(fā)票開具合規(guī)，管理前臺(tái)備用金與營(yíng)收，確保資金安全
Ensure that front desk operations comply with laws, regulations and hotel policies, such as strictly implementing the real-name registration policy to eliminate check-in without valid identification; supervise the compliance of invoice issuance, manage the front desk petty cash and revenue, and ensure fund security.
7. 密切關(guān)注客戶需求和市場(chǎng)動(dòng)態(tài)，根據(jù)客人的反饋和需求調(diào)整創(chuàng)新服務(wù)內(nèi)容，提升客人的體驗(yàn)感
Pay close attention to customer needs and market dynamics, adjust and innovate service content based on customers' feedback and demands, so as to enhance customers' sense of experience.
8. 監(jiān)督所有員工的按時(shí)出勤和儀容儀表，確保他們根據(jù)酒店的儀容儀表規(guī)范，著裝整齊并保持高標(biāo)準(zhǔn)的個(gè)人衛(wèi)生及形象
Supervise the punctual attendance and appearance of all employees, ensuring that they are neatly dressed and maintain a high standard of personal hygiene and image in accordance with the hotel's grooming regulations.
9. 建立積極向上的工作氛圍，提高員工的工作滿意度和忠誠(chéng)度；鼓勵(lì)員工開拓創(chuàng)新的精神，并認(rèn)可他們所做出的貢獻(xiàn)
Foster a positive working atmosphere, enhance employees' job satisfaction and loyalty; encourage employees' pioneering and innovative spirit, and recognize their contributions.
10. 執(zhí)行健康及安全法規(guī)政策及程序
Implement health and safety regulations, policies and procedures.
11. 執(zhí)行酒店安全及緊急情況政策及程序
Implement hotel safety and emergency policies and procedures.
12. 熟悉酒店安全急救及消防緊急情況程序
Be familiar with hotel safety, first aid and fire emergency procedures.
13. 確保員工充分的理解并遵守員工手冊(cè)內(nèi)容
Ensure that employees fully understand and comply with the contents of the employee handbook.

崗位要求
1. 大學(xué)專科及以上學(xué)歷
College diploma or above.
2. 熟練使用電腦辦公軟件
Proficiency in using computer office software.
3. 良好的中英文讀寫能力
Chinese and English reading and writing skills is good.??