- 職位性質：全職
- 工作地區：杭州市蕭山區
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：1年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：5千-7千
- 職位有效期：2026-04-04至2026-07-03
職位：樓層主管
崗位職責/職位描述
【崗位職責】
1.協助制定樓層每日 / 每周工作計劃，明確作業標準；管控樓層布草、清潔用品等物資的領用、消耗與庫存，優化成本控制，避免浪費。
Assist in formulating daily/weekly work plans for the floor and clarify operational standards; control the issuance, consumption and inventory of floor supplies such as linen and cleaning products, optimize cost control and avoid waste.
2.禮貌且高效地處理（包括內部及外部）客人的投訴和建議，并跟進確保問題圓滿解決，確保客人的滿意度達到酒店的目標要求。
Handle complaints and suggestions from guests (both internal and external) politely and efficiently, follow up to ensure satisfactory resolution of issues, and guarantee that guest satisfaction meets the hotel's target requirements.
3.通過員工綜合技能的運用，綜合工作的分派及靈活的工作時間安排，以優化工作流程，提升員工的工作效率。
By utilizing employees' comprehensive skills, coordinating work assignments, and arranging flexible working hours, the work processes can be optimized and employees' work efficiency can be improved.
4.有處理突發事件的能力，能根據酒店相關標準及要求，快速處理突發事件。
Having the ability to handle emergencies, and being able to deal with them quickly in accordance with the relevant standards and requirements of the hotel.
5.密切關注客戶需求和市場動態，根據客人的反饋和需求調整、創新服務內容，提升客人的體驗感。
Pay close attention to customer needs and market dynamics, adjust and innovate service content based on customers' feedback and demands, so as to enhance customers' sense of experience.
6.監督并協助招聘篩選部門的所有員工，確保部門負責人遵守酒店的招聘原則，依據崗位相關要求來選擇員工。
Supervise and assist all employees in the recruitment and screening department, ensuring that department heads abide by the hotel's recruitment principles and select employees in accordance with the relevant requirements of the positions.
7.監督部門所有員工的按時出勤和儀容儀表，確保他們根據酒店的儀容儀表規范，著裝整齊并保持高標準的個人衛生及形象。
Oversee all employees in the department regarding their punctual attendance and grooming, ensuring they are neatly attired and maintain a high standard of personal hygiene and appearance in accordance with the hotel's grooming regulations.
8.進行部門負責人的年度職業發展面談，協助他們完成職業發展目標。確保他們同樣對他們的員工進行績效評估。
Conduct annual career development interviews with department heads, assist them in achieving their career development goals, and ensure that they also conduct performance evaluations for their employees.
9.領導和激勵團隊，建立積極向上的工作氛圍，提高員工的工作滿意度和忠誠度；鼓勵員工開拓創新的精神，并認可他們所作出的貢獻。
Lead and motivate the team, foster a positive working atmosphere, enhance employees' job satisfaction and loyalty; encourage employees' pioneering and innovative spirit, and recognize their contributions.
10.執行健康及安全法規、政策及程序。
Implement health and safety regulations, policies and procedures.
11.執行酒店安全及緊急情況政策及程序。
Implement hotel safety and emergency policies and procedures.
12.熟悉酒店安全、急救及消防緊急情況程序。
Be familiar with hotel safety, first aid and fire emergency procedures.
13.確保員工充分的理解并遵守員工手冊內容。
Ensure that employees fully understand and comply with the contents of the employee handbook.
【崗位要求】
1.大學專科及以上學歷。
College diploma or above.
2.熟練使用電腦辦公軟件。
Proficiency in using computer office software.
3.良好的中英文讀寫能力
Chinese and English reading and writing skills is good.
