- 職位性質：全職
- 工作地區：杭州市蕭山區
- 招聘人數：若干
- 學 歷：大專
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：良好
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：4千-5千
- 職位有效期：2026-04-04至2026-07-07
職位：預訂&賓客服務中心接待員
崗位職責/職位描述
【崗位職責】
1. 禮貌且高效地處理線上的（包括內部及外部）客人的需求，并跟進確保問題圓滿解決，確保客人的滿意度達到酒店的目標要求。
Handle the needs of online internal and external customers politely and efficiently, follow up to ensure the successful resolution of issues, and guarantee that customer satisfaction meets the hotel’s target requirements.
2. 實時核對酒店房態（Occupied/Empty/Clean/Dirty 等），與客房部同步 待清潔房已清潔房 狀態，確保 可售房 及時釋放，避免因房態錯誤導致 超售 或 空房浪費。
Real-time verification of the hotel's room status (such as Occupied, Empty, Clean, Dirty, etc.) and synchronization of the status of rooms to be cleaned and cleaned rooms with the Housekeeping Department to ensure the timely release of available rooms and avoid overbooking or unused room waste caused by incorrect room status.
3. 與外部相關政府職能部門、姐妹酒店及酒店內部其他部門保持良好的溝通和協作，共同推動酒店的發展。
Maintain good communication and collaboration with relevant external government functional departments, sister hotels, and other internal departments of the hotel to jointly promote the development of the hotel.
4. 禮貌且高效地處理酒店客人的投訴和建議，并跟進確保問題圓滿解決，必要時尋求經理支持，確保客人的滿意度達到酒店的目標要求。
Handle hotel guests' complaints and suggestions politely and efficiently, follow up to ensure the issues are resolved satisfactorily, and seek manager support when necessary to ensure guest satisfaction meets the hotel's target requirements.
5. 密切關注客戶需求和市場動態，根據客人的反饋和需求調整、創新服務內容，提升客人的體驗感。
Pay close attention to customer needs and market dynamics, adjust and innovate service content based on customers' feedback and demands, so as to enhance customers' sense of experience.
6. 根據酒店的儀容儀表規范，著裝整齊并保持高標準的個人衛生及形象。
Adhere to the hotel's grooming and appearance standards, dress neatly, and maintain a high standard of personal hygiene and appearance.
7. 執行健康及安全法規、政策及程序。
Implement health and safety regulations, policies and procedures.
8. 執行酒店安全及緊急情況政策及程序。
Implement hotel safety and emergency policies and procedures.
9. 熟悉酒店安全、急救及消防緊急情況程序。
Be familiar with hotel safety, first aid and fire emergency procedures.
10. 確保員工充分的理解并遵守員工手冊內容。
Ensure that employees fully understand and comply with the contents of the employee handbook.
【崗位要求】
1. 大學專科及以上學歷。
College diploma or above.
2. 熟練使用電腦辦公軟件。
Proficiency in using computer office software.
3. 良好的中英文讀寫能力
Chinese and English reading and writing skills is good.? ? ??
