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崗位職責(zé)/職位描述

【崗位職責(zé)】
1. 負(fù)責(zé)游泳池和健身房等所有對(duì)客康樂(lè)服務(wù)的安全。
Be responsible for the safety of all guest-facing recreational services including swimming pools and fitness centers.
2. 積極銷售部門的產(chǎn)品及服務(wù)，確保健身中心營(yíng)收達(dá)到目標(biāo).
Proactively sell the department's products and services to ensure the health club meets its revenue targets.
3. 禮貌且高效地處理線上、線下的（包括內(nèi)部及外部）客人的投訴和建議，并跟進(jìn)確保問(wèn)題圓滿解決，確保客人的滿意度達(dá)到酒店的目標(biāo)要求。
Handle online and offline complaints and suggestions from guests (both internal and external) politely and efficiently, follow up to ensure satisfactory resolution of issues, and guarantee that guest satisfaction meets the hotel's target requirements.
4. 通過(guò)員工綜合技能的運(yùn)用，綜合工作的分派及靈活的工作時(shí)間安排，以優(yōu)化工作流程，提升員工的工作效率。
By utilizing employees' comprehensive skills, coordinating work assignments, and arranging flexible working hours, the work processes can be optimized and employees' work efficiency can be improved.
5. 有處理突發(fā)事件的能力，能根據(jù)酒店相關(guān)標(biāo)準(zhǔn)及要求，快速處理突發(fā)事件。
Having the ability to handle emergencies, and being able to deal with them quickly in accordance with the relevant standards and requirements of the hotel.
6. 密切關(guān)注客戶需求和市場(chǎng)動(dòng)態(tài)，根據(jù)客人的反饋和需求調(diào)整、創(chuàng)新服務(wù)內(nèi)容，提升客人的體驗(yàn)感。
Pay close attention to customer needs and market dynamics, adjust and innovate service content based on customers' feedback and demands, so as to enhance customers' sense of experience.
7. 協(xié)助招聘篩選部門的所有員工，遵守酒店的招聘原則，依據(jù)崗位相關(guān)要求來(lái)選擇員工。
Assist in recruiting and screening all employees for the department, adhere to the hotel's recruitment principles, and select employees in accordance with the relevant job requirements.
8. 監(jiān)督部門員工按時(shí)出勤和儀容儀表，確保他們根據(jù)酒店的儀容儀表規(guī)范，著裝整齊并保持高標(biāo)準(zhǔn)的個(gè)人衛(wèi)生及形象。
Supervise the on-time attendance and grooming of department employees, ensuring they dress neatly, maintain high standards of personal hygiene and appearance in accordance with the hotel's grooming regulations.
9. 協(xié)助開(kāi)展團(tuán)隊(duì)建設(shè)（如培訓(xùn)、考核、激勵(lì)），建立積極向上的工作氛圍，提升員工專業(yè)能力與團(tuán)隊(duì)凝聚力，鼓勵(lì)員工開(kāi)拓創(chuàng)新的精神，并認(rèn)可他們所作出的貢獻(xiàn)。
Support organize team development activities (such as training, assessment, and motivation), foster a positive work atmosphere, enhance employees' professional capabilities and team cohesion, encourage employees' spirit of exploration and innovation, and recognize their contributions.
10. 執(zhí)行健康及安全法規(guī)、政策及程序。
Implement health and safety regulations, policies and procedures.
11. 執(zhí)行酒店安全及緊急情況政策及程序。
Implement hotel safety and emergency policies and procedures.
12. 熟悉酒店安全、急救及消防緊急情況程序。
Be familiar with hotel safety, first aid and fire emergency procedures.
13. 確保員工充分的理解并遵守員工手冊(cè)內(nèi)容。
Ensure that employees fully understand and comply with the contents of the employee handbook.

【崗位要求】
1. 大學(xué)專科及以上學(xué)歷。
College diploma or above.
2. 至少2-3年酒店相關(guān)崗位工作經(jīng)驗(yàn)。
At least 2-3 years of relevant work experience in hotels.
3. 熟練使用電腦辦公軟件。
Proficiency in using computer office software.
4. 持有國(guó)家認(rèn)可的《救生員資格證》《急救員證書》（含 CPR、AED 操作資質(zhì)）者優(yōu)先。
Priority will be given to candidates who hold nationally recognized Lifeguard Qualification Certificate and First Aid Certificate (including CPR and AED operation qualifications).
5. 良好的中英文讀寫能力
Chinese and English reading and writing skills is good.? ? ? ??