- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：1人
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：中國普通話(良好)
- 國際聯號工作經歷：優先
- 薪資待遇：1萬-1.6萬
- 職位有效期：2026-04-04至2026-07-03
職位：首席調酒師
崗位職責/職位描述
崗位概述 Job Overview
"1.餐廳日常運營工作管理，確保餐飲出品品質與服務質量，提升客戶滿意度進而達成經營目標。
Manage the daily operations of the restaurant to ensure the quality and service of the food and beverages, enhance customer satisfaction, and thereby achieve the business goals.
2.嚴格遵守酒店規章制度、食品衛生安全與消防安全規范及國家相關法律法規。
Strictly abide by the hotel's rules and regulations, food hygiene and safety standards, fire safety norms, and relevant national laws and regulations."
核心職責 Core Responsibilities
1 "上級不在崗時，代為參加餐飲部每日例會并主持本部門日例會；推動直屬上級部署的策略落地，以酒店整體利益為核心實現部門利益最大化；同時匯總工作信息同步上級，并統籌部門人力與資源配置規劃。
When the supervisor is not present, I will attend the daily meeting of the F&B department on behalf of the supervisor and preside over the daily meeting of our department; I will promote the implementation of the strategies deployed by the direct supervisor, with the overall interests of the hotel as the core to maximize the interests of the department; at the same time, I will summarize the work information and synchronize it with the supervisor, and coordinate the human resource and resource allocation planning of the department."
2 "協助上級開檔籌備與團隊分工部署，全流程把控出品質量，嚴格核查酒水出品及食材的新鮮度與服務質量執行標準
收集出品與服務反饋，實時同步團隊并按需優化調整。
Assist the supervisor in organizing the setup and dividing tasks among the team. Control the quality of the products throughout the process. Thoroughly check the freshness of the beverages and ingredients, as well as the service standards. Collect feedback on the products and services, and promptly update the team and make necessary adjustments as needed."
3 "參與酒店相關會議，及時同步會議信息、精準部署任務，確保團隊目標協同。
Participate in hotel-related meetings, promptly synchronize meeting information, accurately deploy tasks, and ensure the coordination of team goals."
4 "系統性維護客戶關系，通過個性化服務及線上（包括但不限于大眾點評，攜程，小紅書 ，抖音，Tripadviser等）建立深度連接，持續提升客戶滿意度并轉化為餐廳忠誠客戶。
Systematically maintain customer relationships by conducting interactive communication and providing personalized services, as well as establishing deep connections with online platforms (including but not limited to Dianping, Ctrip, Xiaohongshu, Douyin, Tripadviser, etc.). Continuously enhance customer loyalty and convert them into loyal customers of the restaurant."
5 "協助上級定期邀請客戶開展主題活動的全流程跟進，強化客戶連接的同時助力運營目標落地。
Assist the supervisor in regularly inviting customers to participate in themed activities, and follow up throughout the entire process. This not only strengthens customer connections but also helps to achieve operational goals."
6 "協助各餐廳制定物資與酒水的安全庫存及最高庫存標準，并結合實際經營情況進行動態調配，按季度完成標準更新。
Assist each restaurant in establishing safe stock levels and maximum stock limits for materials and beverages, and make dynamic adjustments based on actual business conditions. Complete the standard updates on a quarterly basis."
7 "執行餐飲部績效考核體系，跟進指標設定及數據復盤，激勵員工達成預算目標。
Implement the performance assessment system of the catering department, follow up on the setting of indicators and data review, and motivate employees to achieve the budget targets."
8 "制定和執行餐廳餐飲產品促銷活動日歷。
Develop and implement Promotions Calendar for F&B products in restaurant."
9 "協同上級編制部門酒水預算，全周期動態監控預算執行（確保累計偏差率≤±5%），依監控數據制定年度 CAPEX 及月度采購計劃。
Collaborate with the superior budgeting department to prepare the budget, conduct dynamic full-cycle monitoring of budget execution (ensuring the cumulative deviation rate is within ±5%), and based on the monitoring data, formulate the annual CAPEX and monthly procurement plans."
10 "了解部門年度各月預算情況，運用專業知識與策略，助力餐廳達成業績目標。
Understand the monthly budget situation of the department for the entire year, apply professional knowledge and strategies to assist the restaurant in achieving its performance targets."
11 "實時響應并處置運營突發狀況，及時通報并總結成冊編制應急預案案例集，形成可復用的經驗知識庫。
Respond and handle operational emergencies in real time, promptly notify and summarize them into a case collection for emergency response plans, and form a reusable knowledge base of experience."
12 "承接并執行上級或跨部門協作需求的突發性、臨時性運營任務，確保任務執行質量與運營效率。
Take on and execute sudden and temporary operational tasks based on the requirements from superiors or cross-departmental collaborations, ensuring the quality and efficiency of task execution."
13 "實時掌握本地競品餐廳運營情況，對標自身開展對比分析，優化部門經營策略，精準借鑒競品優勢、補齊自身短板。
Real-time monitoring of the operational conditions of local competing restaurants, conducting comparative analysis with oneself, optimizing the department's business strategies, and accurately drawing on the advantages of competing restaurants while filling in the gaps in one's own weaknesses."
14 "市場洞察與客戶需求分析，驅動產品創新研發與現有產品迭代優化的規劃與執行。
Based on market insights and analysis of customer needs, drive the planning and execution of product innovation research and
development as well as the iterative optimization of existing products."
15 "依托線上線下全渠道學習體系持續提升市場敏銳度，了解市場最新動態將前沿市場趨勢支持日常運營的管理工作。
Relying on the all-channel learning system both online and offline, continuously enhance market sensitivity, keep abreast of the
latest market trends, and support daily operation management with cutting-edge market trends."
16 "協同上級開展人力規劃與需求管理，推進培訓體系建設、傳遞企業關愛，助力員工高效達標上崗；提升企業與員工雙向滿意度，構建共生共贏的良性循環。
Collaborate with superiors to carry out human resource planning and demand management, promote the construction of the training system, convey corporate care, and help employees achieve their goals efficiently and start their jobs smoothly; enhance the satisfaction of both the enterprise and its employees, and build a virtuous cycle of mutual benefit and win-win results."
17 "責任意識：對管理區域的收入、成本、安全、合規等指標全權負責，具備 “結果導向” 思維。
Demonstrate a result-oriented closed-loop management mindset, assuming overall responsibility for operational indicators
(revenue/cost) and control indicators (safety/compliance) in the managed area."
18 "系統掌握涵蓋食品安全規范及消防安全等在內的全部合規要求。
The system comprehensively masters all compliance requirements, including those related to food safety and fire safety."
19 "經理休假期間，代理其指定范圍內的工作職能，履行相應管理與決策職責。
During the manager's absence, he/she will act on his/her behalf in performing the job functions within the designated scope and fulfilling the corresponding management and decision-making responsibilities."
