- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：優先
- 薪資待遇：5千-7.5千
- 職位有效期：2026-04-04至2026-07-03
職位：送餐部主管
崗位職責/職位描述
崗位概述 Job Overview?
"1.監督所在餐廳的服務和菜單內容的提供情況，確保高品質和一致性。
Supervise the service and delivery of menu items in the assigned restaurant, ensuring a high level of quality and consistency.
2.嚴格遵守酒店規章制度、食品衛生安全與消防安全規范及國家相關法律法規。
Strictly abide by the hotel's rules and regulations, food hygiene and safety standards, fire safety norms, and relevant national laws and regulations."?
核心職責 Core Responsibilities?
1 "依據每日部門例會明確的工作方向，協助經理開展策略部署，并推動后續落地實施。
Based on the clear work direction determined at the daily departmental meeting, assist the manager in formulating strategies and promoting their subsequent implementation."?
2 "負責編制每日存款及流動資金報告，監督現金處理與存放程序，以及指導員工執行現金安全制度。
Responsible for preparing daily deposit and working capital reports, supervising cash handling and storage procedures, and guiding employees in implementing cash security measures."?
3 "處理客人突發投訴，主動安撫其情緒，同時及時向經理反饋相關情況。
Handle sudden complaints from guests, actively soothe their emotions, and promptly report the relevant situation to the manager."?
4 "依據儀容儀表規范；落實班前檢查及整改機制；確保在崗人員形象規范統一。
Comply with the grooming and appearance standards; implement the pre-shift inspection and rectification mechanism; ensure that the appearance of on-duty personnel is uniformly and properly maintained."?
5 "餐前籌備與團隊部署打好服務基礎，餐中嚴格管控出品質量與服務質量以確保標準落地，餐后及時結算并收集出品與服務反饋為優化提供依據。
Through thorough pre-meal preparations and team deployment to lay a solid foundation for service, during the meal, strictly control the quality and service level of the dishes to ensure the implementation of standards. After the meal, promptly settle accounts and collect feedback on the dishes and services to provide a basis for optimization."?
6 "通過個性化服務與顧客建立深度連接，持續提升客戶滿意度，進一步轉化為餐廳忠誠客群。
By providing personalized services to establish a deep connection with customers, continuously enhance customer satisfaction, and further transform into a loyal customer base for the restaurant."?
7 "依據檢查表執行每日開幕與閉幕環節的職責分配工作，確保分工明確。
Carry out the responsibility allocation for the daily opening and closing procedures based on the checklist, and ensure clear division of labor."?
8 "依據部門實際需求，執行內部職責分配，落實到位。
Based on the actual needs of the department, implement the internal responsibility allocation and ensure its effective implementation."?
9 "監控部門物資（酒水、客用品及設備）的安全庫存與最高庫存標準。
Monitor the safety stock and the maximum stock levels of the department's supplies (alcoholic beverages, guest amenities and equipment)."?
10 "實時響應并處置運營突發狀況，及時通報并按要求總結成冊更新應急預案案例集。
Respond and handle operational emergencies in real time, promptly notify relevant parties and summarize and update the emergency plan case collection as required."?
11 "按標準執行早晚班運營銜接，全流程管控服務與出品質量，確保操作符合食品安全管理體系、餐飲衛生規范，同步保障客戶信息有效銜接。
Carry out the morning and evening shift operation connection in accordance with standards, fully control the service and product quality throughout the process, ensure that the operations comply with the food safety management system and catering hygiene standards, and simultaneously guarantee the effective connection of customer information."?
12 "對接客房部、工程部、管事部、保衛部，圍繞餐廳清潔、餐具物品定期深度清潔、設施維修保養、安全隱患排查四類工作，明確執行要求并推動落地。
Cooperate with the housekeeping department, engineering department, housekeeping services department and security department. Focus on four types of work: restaurant cleaning, regular deep cleaning of tableware and items, facility maintenance and repair, and safety hazard inspection. Clearly define the implementation requirements and promote their implementation."?
13 "執行餐飲部績效考核體系，跟進指標設定及數據復盤。
Implement the performance assessment system of the F&B department, and follow up on the setting of indicators and data review."?
14 "承接并執行上級或跨部門協作需求的突發性、臨時性運營任務，確保任務執行質量與運營效率。
Take on and execute sudden and temporary operational tasks based on the requirements from superiors or cross-departmental collaborations, ensuring the quality and efficiency of task execution."?
15 "依托線上線下全渠道學習體系持續提升市場敏銳度，了解市場最新動態將前沿市場趨勢支持日常運營的管理工作。
Relying on the all-channel learning system, both online and offline, continuously enhance market sensitivity, keep abreast of the latest market trends, and support daily operation management with cutting-edge market trends."?
16 "掌握涵蓋食品安全規范及消防安全等在內的全部合規要求。
The system comprehensively masters all compliance requirements, including those related to food safety and fire safety."?
17 "協同上級開展人力需求管理，傳遞企業關愛，提升企業與員工雙向滿意度，構建共生共贏的良性循環。
Collaborate with superiors to manage human resource demands, convey the company's care, enhance the satisfaction of both the company and its employees, and build a virtuous cycle of mutual benefit and win-win results."
