- 職位性質(zhì):全職
- 工作地區(qū):浙江省杭州市
- 招聘人數(shù):若干
- 學(xué) 歷:不限
- 工作經(jīng)驗(yàn):不限
- 提供食宿:提供食宿
- 年齡要求:不限
- 計(jì)算機(jī)能力:不限
- 語(yǔ)言要求:不限
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷:優(yōu)先
- 薪資待遇:5千-7.5千
- 職位有效期:2026-05-28至2026-08-26
職位:送餐部主管
崗位職責(zé)/職位描述
崗位概述 Job Overview?
"1.監(jiān)督所在餐廳的服務(wù)和菜單內(nèi)容的提供情況,確保高品質(zhì)和一致性。
Supervise the service and delivery of menu items in the assigned restaurant, ensuring a high level of quality and consistency.
2.嚴(yán)格遵守酒店規(guī)章制度、食品衛(wèi)生安全與消防安全規(guī)范及國(guó)家相關(guān)法律法規(guī)。
Strictly abide by the hotel's rules and regulations, food hygiene and safety standards, fire safety norms, and relevant national laws and regulations."?
核心職責(zé) Core Responsibilities?
1 "依據(jù)每日部門(mén)例會(huì)明確的工作方向,協(xié)助經(jīng)理開(kāi)展策略部署,并推動(dòng)后續(xù)落地實(shí)施。
Based on the clear work direction determined at the daily departmental meeting, assist the manager in formulating strategies and promoting their subsequent implementation."?
2 "負(fù)責(zé)編制每日存款及流動(dòng)資金報(bào)告,監(jiān)督現(xiàn)金處理與存放程序,以及指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。
Responsible for preparing daily deposit and working capital reports, supervising cash handling and storage procedures, and guiding employees in implementing cash security measures."?
3 "處理客人突發(fā)投訴,主動(dòng)安撫其情緒,同時(shí)及時(shí)向經(jīng)理反饋相關(guān)情況。
Handle sudden complaints from guests, actively soothe their emotions, and promptly report the relevant situation to the manager."?
4 "依據(jù)儀容儀表規(guī)范;落實(shí)班前檢查及整改機(jī)制;確保在崗人員形象規(guī)范統(tǒng)一。
Comply with the grooming and appearance standards; implement the pre-shift inspection and rectification mechanism; ensure that the appearance of on-duty personnel is uniformly and properly maintained."?
5 "餐前籌備與團(tuán)隊(duì)部署打好服務(wù)基礎(chǔ),餐中嚴(yán)格管控出品質(zhì)量與服務(wù)質(zhì)量以確保標(biāo)準(zhǔn)落地,餐后及時(shí)結(jié)算并收集出品與服務(wù)反饋為優(yōu)化提供依據(jù)。
Through thorough pre-meal preparations and team deployment to lay a solid foundation for service, during the meal, strictly control the quality and service level of the dishes to ensure the implementation of standards. After the meal, promptly settle accounts and collect feedback on the dishes and services to provide a basis for optimization."?
6 "通過(guò)個(gè)性化服務(wù)與顧客建立深度連接,持續(xù)提升客戶滿意度,進(jìn)一步轉(zhuǎn)化為餐廳忠誠(chéng)客群。
By providing personalized services to establish a deep connection with customers, continuously enhance customer satisfaction, and further transform into a loyal customer base for the restaurant."?
7 "依據(jù)檢查表執(zhí)行每日開(kāi)幕與閉幕環(huán)節(jié)的職責(zé)分配工作,確保分工明確。
Carry out the responsibility allocation for the daily opening and closing procedures based on the checklist, and ensure clear division of labor."?
8 "依據(jù)部門(mén)實(shí)際需求,執(zhí)行內(nèi)部職責(zé)分配,落實(shí)到位。
Based on the actual needs of the department, implement the internal responsibility allocation and ensure its effective implementation."?
9 "監(jiān)控部門(mén)物資(酒水、客用品及設(shè)備)的安全庫(kù)存與最高庫(kù)存標(biāo)準(zhǔn)。
Monitor the safety stock and the maximum stock levels of the department's supplies (alcoholic beverages, guest amenities and equipment)."?
10 "實(shí)時(shí)響應(yīng)并處置運(yùn)營(yíng)突發(fā)狀況,及時(shí)通報(bào)并按要求總結(jié)成冊(cè)更新應(yīng)急預(yù)案案例集。
Respond and handle operational emergencies in real time, promptly notify relevant parties and summarize and update the emergency plan case collection as required."?
11 "按標(biāo)準(zhǔn)執(zhí)行早晚班運(yùn)營(yíng)銜接,全流程管控服務(wù)與出品質(zhì)量,確保操作符合食品安全管理體系、餐飲衛(wèi)生規(guī)范,同步保障客戶信息有效銜接。
Carry out the morning and evening shift operation connection in accordance with standards, fully control the service and product quality throughout the process, ensure that the operations comply with the food safety management system and catering hygiene standards, and simultaneously guarantee the effective connection of customer information."?
12 "對(duì)接客房部、工程部、管事部、保衛(wèi)部,圍繞餐廳清潔、餐具物品定期深度清潔、設(shè)施維修保養(yǎng)、安全隱患排查四類(lèi)工作,明確執(zhí)行要求并推動(dòng)落地。
Cooperate with the housekeeping department, engineering department, housekeeping services department and security department. Focus on four types of work: restaurant cleaning, regular deep cleaning of tableware and items, facility maintenance and repair, and safety hazard inspection. Clearly define the implementation requirements and promote their implementation."?
13 "執(zhí)行餐飲部績(jī)效考核體系,跟進(jìn)指標(biāo)設(shè)定及數(shù)據(jù)復(fù)盤(pán)。
Implement the performance assessment system of the F&B department, and follow up on the setting of indicators and data review."?
14 "承接并執(zhí)行上級(jí)或跨部門(mén)協(xié)作需求的突發(fā)性、臨時(shí)性運(yùn)營(yíng)任務(wù),確保任務(wù)執(zhí)行質(zhì)量與運(yùn)營(yíng)效率。
Take on and execute sudden and temporary operational tasks based on the requirements from superiors or cross-departmental collaborations, ensuring the quality and efficiency of task execution."?
15 "依托線上線下全渠道學(xué)習(xí)體系持續(xù)提升市場(chǎng)敏銳度,了解市場(chǎng)最新動(dòng)態(tài)將前沿市場(chǎng)趨勢(shì)支持日常運(yùn)營(yíng)的管理工作。
Relying on the all-channel learning system, both online and offline, continuously enhance market sensitivity, keep abreast of the latest market trends, and support daily operation management with cutting-edge market trends."?
16 "掌握涵蓋食品安全規(guī)范及消防安全等在內(nèi)的全部合規(guī)要求。
The system comprehensively masters all compliance requirements, including those related to food safety and fire safety."?
17 "協(xié)同上級(jí)開(kāi)展人力需求管理,傳遞企業(yè)關(guān)愛(ài),提升企業(yè)與員工雙向滿意度,構(gòu)建共生共贏的良性循環(huán)。
Collaborate with superiors to manage human resource demands, convey the company's care, enhance the satisfaction of both the company and its employees, and build a virtuous cycle of mutual benefit and win-win results."








