- 職位性質(zhì)：全職
- 工作地區(qū)：廣東省深圳市
- 招聘人數(shù)：1人
- 學(xué) 歷：大專
- 工作經(jīng)驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機(jī)能力：熟練
- 語言要求：英語(熟練)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 職位有效期：2026-04-04至2026-07-03
- 薪資待遇：6千-8千
職位：賓客服務(wù)經(jīng)理 Guest Service Manager
崗位職責(zé)/職位描述
1.?effective and conducted as necessary.
定期主持召開部門溝通會并確保部門例會和會議切實有效且在必要時進(jìn)行指導(dǎo)。
2.?Reports all daily occurrence of the Hotel in the?Duty?Manager’s Log record
匯報值班日志中所記錄的所有事件
3.?Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks.
仔細(xì)跟進(jìn)每項任務(wù)并確保在交接班前完成。檢查所有未盡事項，且負(fù)責(zé)到底。
4.?Audits the room rate variance to check for discrepancy.
分析客房價差，檢查是否有所出入。
5.?Spot check all arrival registration cards and ensures details are entered accurately. ??
抽查客人的入住登記卡，確保準(zhǔn)確錄入客人資料。
6.?All guest incidents must be recorded.
所有與客人有關(guān)的事件必須記錄。
7.?Answers all written enquiries received through correspondence or email within 24 hours.
24小時內(nèi)，回復(fù)所有通過信件和電子郵件形式方式發(fā)來的詢問函。
8.?Corresponds within 24 hours to guest on all damage/missing items reported by Housekeeping.
根據(jù)客房部提供的破損和遺失物品報告，在24小時內(nèi)與客人溝通。
JOB QUALIFICATIONS
崗位要求
1. A minimum of 3 years as?Guest?Service?Manager?in a similar size hotel.至少擁有在相當(dāng)規(guī)模酒店3年酒店管理崗位的經(jīng)驗
2.?Able to multi task
有能力處理多項工作和任務(wù)
3.?Tactful and sensitive to?guests and employee needs.
?能體察客人和員工需要
