- 職位性質：全職
- 工作地區：廣東省深圳市
- 招聘人數：1人
- 學 歷：大專
- 工作經驗：3年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(良好)
- 國際聯號工作經歷：優先
- 職位有效期：2026-04-04至2026-07-10
- 薪資待遇：8千-1萬
職位：餐飲部銷售經理 F&B Sales Manager(已停止招聘)
崗位職責/職位描述
Assist the Director of?F&B?in coordinating and managing the sales and digital operations of all restaurants. Oversee the online and offline platform operations of the?F&B?department to enhance customer loyalty through membership systems and seasonal product marketing. Drive decision-making with data analysis, coordinate resources across multiple departments, and promote the continuous development of the catering business. Maintain the standard quality of service, monitor employee performance, and achieve guest satisfaction through exceptional hospitality.
協助餐飲總監統籌協調各餐廳的餐飲銷售與數字化運營相關工作，全面負責餐飲部門線上線下平臺的運營管理。通過會員體系與季節性產品營銷，有效提升客戶忠誠度與滿意度。運用數據分析為決策提供有力支持，協調多部門資源，推動餐飲業務的持續發展。確保服務的標準化與高質量，關注員工表現，以卓越的待客之道實現賓客滿意度的更大化。
一.?Traditional Sales and Customer Management
傳統銷售與客戶管理
1.?Sales Planning and Target Achievement: Develop annual/quarterly sales plans and assist in achieving catering revenue targets.
銷售規劃與目標達成：制定年度?/?季度銷售計劃，協助完成餐飲收入目標。
2.?Customer Resource Development and Maintenance: Develop and maintain corporate clients, banquet clients, and major customer resources. Conduct client visits, contract negotiations, and relationship maintenance.
客戶資源開發與維護：開發并維護企業客戶、宴會客戶及大客戶資源，執行客戶拜訪、合同洽談與關系維護。
3.?Customer Satisfaction Management: Handle customer complaints and improve overall service satisfaction.
客戶滿意度管理：處理客戶投訴，提升整體服務滿意度。
二.?Membership System Operations
會員體系運營
1.?Membership System Development and Optimization: Design and implement membership recruitment, upgrade, and loyalty programs. Optimize marketing strategies through membership data analysis.
會員體系搭建與優化：設計并實施會員招募、升級與忠誠度計劃，通過會員數據分析優化營銷策略。
2.?Membership Event Planning and Execution: Plan exclusive member events to increase repurchase rates and average transaction value. Manage the membership system and CRM tools to ensure data accuracy.
會員活動策劃與執行：策劃會員專屬活動，提升復購率與客單價，管理會員系統與?CRM?工具，確保數據準確性。
三.?Seasonal Product Marketing
季節性產品營銷
1.?Full-Case Planning and Execution: Lead the full-case planning and sales execution of seasonal products such as Mid-Autumn Festival mooncakes and Dragon Boat Festival zongzi. Develop group purchases and corporate orders.
全案策劃與執行：主導中秋月餅、端午粽子等季節性產品的全案策劃與銷售執行，開發團購與企業訂單。
2.?Production and Sales Coordination and Data Tracking: Coordinate product production, inventory, and delivery. Track sales data, write post-mortem reports, and optimize subsequent strategies.
產銷協調與數據跟蹤：協調產品生產、庫存與配送，跟蹤銷售數據，撰寫復盤報告，優化后續策略。
四.?Online Platform Operations and Coordination
線上平臺運營與協調
1.?Dianping/Meituan Operations: Manage store ratings, plan group-buying packages, maintain user reviews, optimize rankings, and manage promotional placements.
大眾點評?/?美團運營：負責店鋪評分管理、團購套餐策劃、用戶評價維護、榜單優化與推廣投放。
2.?WeChat Mall Operations: Plan online promotional activities, manage product listings and page updates, and optimize the user purchase process.
微信商城運營：策劃線上促銷活動，管理商品上架與頁面更新，優化用戶購買流程。
3.?Multi-Channel Coordination and Data Analysis: Uniformly manage the price system, activity schedule, and brand image across online and offline channels. Monitor data such as traffic, conversion rates, and average transaction value on each platform, and propose optimization suggestions.
多渠道協調與數據分析：統一管理線上線下價格體系、活動節奏與品牌形象，監控各平臺流量、轉化率、客單價等數據，提出優化建議。
JOB QUALIFICATIONS
崗位要求
1.3-yeas experience in a similar capacity or?8?years experience in a Hotel.
三年相關工作經驗或8年酒店餐飲工作經驗
2.Fluent in both verbal & written English & Mandarin
出色的普通話及英語的口語和寫作能力
3.Innovation?Oriented
富有創新意識
4.Customer Service Oriented
富有服務意識
5.Good interpersonal skills
良好的與人溝通的能力
