- 職位性質(zhì)：全職
- 工作地區(qū)：廣東省深圳市
- 招聘人數(shù)：1人
- 學(xué) 歷：本科
- 工作經(jīng)驗：5年以上
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：熟練
- 語言要求：英語(熟練)中國普通話(熟練)
- 國際聯(lián)號工作經(jīng)歷：優(yōu)先
- 職位有效期：2026-05-28至2026-08-26
- 薪資待遇：2萬-3萬
職位：房務(wù)總監(jiān) Director of Rooms
崗位職責(zé)/職位描述
Ensure daily operations of Rooms include Front Office, Housekeeping, Fitness and related area in the hotel, oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the Rooms operation meets the brand’s target customer needs, ensures associate satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. ?As a member of the Executive Committee,?develops and implements hotel-wide strategies, achieved hotel KPI, deliver?excellent?products and services to meet or exceed the needs and expectations of?owners?and the brand’s target customer.?
全面負(fù)責(zé)房務(wù)部包括前廳部，客房部以及康樂部的全面運營管理。制定和實施部門戰(zhàn)略，并確保品牌服務(wù)戰(zhàn)略的實施與最初的品牌觀念一致。確保房務(wù)運營符合品牌目標(biāo)客戶的需求和員工滿意度，并側(cè)重于增加收入和最 大限度地提高部門營業(yè)額。作為行政委員會的成員，制訂和實施酒店全方位戰(zhàn)略，實現(xiàn)酒店主要經(jīng)營目標(biāo)，提供優(yōu)質(zhì)的產(chǎn)品和服務(wù)，以滿足或超出品牌目標(biāo)客戶及業(yè)主的需求和期望。
1.?Well versed on all Brand Standard requirements for Rooms?department?include?Front Office,?Housekeeping，F(xiàn)itness?and related areas.
熟悉所有房務(wù)部包括前廳部，客房部，康樂部以及相關(guān)區(qū)域的所有品牌標(biāo)準(zhǔn)
2.?Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
實現(xiàn)/超越目標(biāo)-實現(xiàn)和超過目標(biāo)，包括績效目標(biāo)，預(yù)算目標(biāo)，團(tuán)隊目標(biāo)等。
3.?Ensure Guest Relation team is positively affecting guest satisfaction scores for Problem Experienced by resolving guest issues timely, effectively, and?professionally?while hotel interest is observed.
確保賓客關(guān)系團(tuán)隊通過及時、有效、專業(yè)的解決賓客遇到的問題，同時保留酒店權(quán)益，對賓客滿意度調(diào)查產(chǎn)生積極的影響
4.?High level of visibility and presence in the lobby to ensure a correct and smoothly operation department.?
高頻率出現(xiàn)在大堂以確保運營部門運轉(zhuǎn)正確、流暢
5.?Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities,?coaches and counsels associates whenever appropriate.?
確保程序和規(guī)章制度的執(zhí)行，執(zhí)行日常審計和控制。如有任何謬誤及時與財務(wù)部溝通；隨時為員工提供指導(dǎo)。
6.?Understand internal and external financial metrics; Manage the overall financial performance, analyze financial data for reasonable investment and strategic deployment
了解內(nèi)部及外部的財務(wù)指標(biāo)；管理整體的財務(wù)表現(xiàn)，分析財務(wù)數(shù)據(jù)進(jìn)行合理投資及戰(zhàn)略部署。
7.?Improving Profit - Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.?
提高利潤-發(fā)掘各種方式來提高利潤，包括估算成本和效益，拓展新的商業(yè)機會等等。
8.?Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction.?
估算成本和效益的比例，保持利潤和服務(wù)的滿意度之間的平衡。
9.?Controls costs effectively to meet budget guidelines. ?Has control system in place for all controllable costs and man hours.?
有效的控制成本以控制在預(yù)算之內(nèi)。?控制所有可控制成本和人力成本。
10.?Ensure?all areas of the hotel with high standards for cleanliness, maintenance, safety operation,?regular conduct site inspection and do necessary follow up and initiate appropriate action immediately.
確保酒店所有區(qū)域的高標(biāo)準(zhǔn)清潔,?維護(hù)保養(yǎng)和安全運行。定期組織巡查，發(fā)現(xiàn)問題及時跟進(jìn)整改。
JOB QUALIFICATIONS
崗位職責(zé)
1. Minimum of?five?years’?administration working experience.
最少五年行政管理經(jīng)驗。
2. Demonstrated excellent communication and hospitality skills.
出色的社交能力。
3. Demonstrated an aptitude to details.
注重細(xì)節(jié)。
4. Demonstrated excellent organization and planning skills.
杰出的組織和計劃能力。
