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崗位職責/職位描述

職位描述 Job Description

1.協助管理宴會及中餐包廂的營運，確保場地布置、服務流程高效順暢。

Assists in overseeing operations for banquets and Chinese private dining rooms, ensuring efficient venue setup and smooth service procedures.

2.督導團隊執行品牌標準，提供優質對客服務，處理客訴。

Supervises the team to comply with brand standards, deliver premium guest service and resolve guest complaints.

3.管控人力與物資成本，協助完成部門預算及盤點工作。

Manpower and material costs are kept under control; assists with departmental budgeting and inventory counts.

4.跨部門協同，保障中餐包廂接待及宴會活動圓滿落地，提升客戶滿意度。

Collaborates with other departments to ensure the smooth delivery of private dining and banquet events, and enhance guest satisfaction.

任職條件 Criteria：

1.2 年以上國際品牌酒店宴會服務同崗位相關經驗。

Minimum 2 years of relevant working experience in banquet service with international hotel brands.

2.熟悉宴會統籌、現場執行及服務標準流程。

Well-versed in banquet coordination, on-site execution and standard service procedures.

3.具備團隊管理與抗壓應變能力，責任心強。

Possess team management skills, good adaptability under pressure and a strong sense of responsibility.

4.良好溝通表達與英文能力，形象氣質佳。

Excellent communication skills and English proficiency; presentable appearance and professional demeanor.