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崗位職責/職位描述

職位描述 Job Description

1.負責客房部電話接聽、信息傳遞與房態跟進。

Responsible for answering calls, relaying messages and tracking room status.

2.負責部門報表制作、文件歸檔、采購申請及辦公事務。

Prepares reports, files documents, processes purchase requisitions and handles admin work.

3.管理遺留物品、工作手機及客房鑰匙，按制度盤點。

Manages lost & found, work phones and keys, conducts inventory as policy.

4.維護辦公室衛生與交班本，協助經理處理日常事務。

Maintains office tidiness and log book, assists managers with daily tasks.

5.高效對接各部門，及時處理客訴與需求，保障服務順暢。

Coordinates with departments, handles guest requests and ensures smooth service.

任職條件 Criteria：

1.1 年以上酒店客房部或對客服務相關經驗優先。

Candidates with over one year of experience in hotel housekeeping or guest service are preferred.

2.熟練使用辦公軟件，做事細心、責任心強。

Proficient in Microsoft Office; detail-oriented and highly responsible.

3.熟悉客房部流程，英文良好優先。

Familiar with standard housekeeping procedures. Good English proficiency is a plus.