舟山英冠瑞士酒店| 招聘職位
- 職位性質(zhì)：全職
- 工作地區(qū)：浙江省舟山市
- 招聘人數(shù)：3人
- 學(xué) 歷：大專
- 工作經(jīng)驗(yàn)：1年以上
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語(yǔ)言要求：不限
- 國(guó)際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：5.5千-7.5千
- 職位有效期：2026-05-21至2026-08-26
職位：GRO Manager 歡迎大使經(jīng)理
崗位職責(zé)/職位描述
【Job Responsibilities 崗位職責(zé)】
Responsible for the daily management of hotel guest relations, ensuring excellent service experiences for guests.
負(fù)責(zé)酒店賓客關(guān)系的日常管理工作，確保為客人提供卓越的服務(wù)體驗(yàn)。
Receive VIP guests and establish customer profiles, regularly follow up and maintain important customer relationships.
接待VIP客人并建立客戶檔案，定期跟進(jìn)維護(hù)重要客戶關(guān)系。
Handle guest complaints and special requests, and promptly coordinate with various departments to solve problems.
處理客人投訴及特殊需求，及時(shí)協(xié)調(diào)各部門(mén)解決問(wèn)題。
Collect and analyze customer feedback, and propose suggestions for service improvement.
收集并分析客戶反饋，提出服務(wù)改進(jìn)建議。
Train and supervise the GRO team to improve the overall service level.
培訓(xùn)并督導(dǎo)GRO團(tuán)隊(duì)，提升整體服務(wù)水平。
Plan and implement customer care activities to improve customer loyalty.
策劃并執(zhí)行客戶關(guān)懷活動(dòng)，提高客戶忠誠(chéng)度。
【Job Requirements 崗位要求】
Possess excellent communication skills and service awareness.
具備優(yōu)秀的溝通能力和服務(wù)意識(shí)。
Able to skillfully use hotel management systems and office software.
能夠熟練使用酒店管理系統(tǒng)及辦公軟件。
Has good team management and stress resistance capabilities.
具有良好的團(tuán)隊(duì)管理能力和抗壓能力。
Good image and temperament, standard Mandarin, basic English communication ability.
形象氣質(zhì)佳，普通話標(biāo)準(zhǔn)，英語(yǔ)基礎(chǔ)溝通能力。
Preference will be given to those with experience in hotel front desk or customer service.
有酒店前臺(tái)或客戶服務(wù)相關(guān)經(jīng)驗(yàn)者優(yōu)先。
