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崗位職責/職位描述

【Job Responsibilities 崗位職責】

Be responsible for the work of the concierge department.

負責禮賓部的工作。

Provide polite and professional service to hotel guests; assist with the check-in and check-out of important guests.

對酒店的賓客提供禮貌專業的服務；協助重要賓客的入住和離店。

Manage the baggage room, ensuring that all luggage has baggage tags and is safely stored in appropriate locations.

管理行李房，確保所有的行李有行李標簽并且安全存放在合適的位置。

Announcement responsible for all special matters and information related to hotel services.

負責所有的特殊事情和酒店服務的有關信息的公告。

Ensure that all equipment in the work area is in good working condition.

確保工作區域內的所有設備處于良好工作狀態。

Participate in employee training work. Responsible for employees' daily training and formulating training plans.

參與員工的培訓工作。負責員工的日常培訓，制定培訓計劃。

Arrange taxi and airport shuttle services for guests who are expected to check out when they request it.

賓客有要求時，為預計離店的賓客安排出租車、機場班車的服務。

【Job Requirements?崗位要求】

Junior college degree or above, with more than 1 year of work experience in the same position.

大專以上學歷，有同崗位工作經驗1年以上。

Healthy body, good appearance, excellent image and temperament.

身體健康，品貌端正，形象氣質佳。

Excellent organizational management ability.

優秀的組織管理能力。

Excellent social skills and communication abilities.

優秀的交際能和溝通技巧。

Good at interacting and communicating with guests, handling matters thoughtfully and decisively, able to independently handle various complaints.

善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。