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崗位職責/職位描述

【Job Responsibilities 崗位職責】
Responsible for the daily operation and management of the banquet hall, including event planning, venue decoration, and supervision of service procedures.

負責宴會廳日常運營管理，包括活動策劃、場地布置及服務流程監督。

Coordinate with the kitchen, service team, and other departments to ensure the smooth execution of banquet events.
協調廚房、服務團隊及其他部門，確保宴會活動順利執行。

Formulate banquet service standards and train employees to improve service quality and customer satisfaction.
制定宴會服務標準并培訓員工，提升服務質量與客戶滿意度。

Handle emergencies and customer complaints during banquets, and maintain the hotel's reputation.
處理宴會期間的突發情況及客戶投訴，維護酒店聲譽。

Control banquet costs, manage material inventory and equipment maintenance.
控制宴會成本，管理物資庫存及設備維護。
【Job Requirements 崗位要求】

?Have work experience in banquet service or hotel-related fields, and be familiar with banquet procedures.
具備宴會服務或酒店相關領域工作經驗，熟悉宴會流程。

Excellent organizational and coordination skills, capable of efficiently coordinating multi-department collaboration.

優秀的組織協調能力，能高效統籌多部門協作。

Strong stress resistance and emergency handling skills.
較強的抗壓能力與突發事件處理技巧。

Good communication skills and customer service awareness.
良好的溝通技巧及客戶服務意識。

Willing to adapt to flexible working hours (including weekends and holidays).
愿意適應彈性工作時間（含周末及節假日）。