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崗位職責/職位描述

【Job Responsibilities 崗位職責】
Responsible for building and improving the hotel staff training system, formulating and implementing the annual training plan.

負責酒店員工培訓體系的搭建與完善，制定年度培訓計劃并組織實施。

Develop and design training courses, including modules such as service skills, product knowledge, and management capabilities.

開發與設計培訓課程，包括服務技能、產品知識、管理能力等模塊。

Organize new employee onboarding training and job skill training for various departments.
組織新員工入職培訓及各部門崗位技能培訓。
Evaluate the effectiveness of training, and continuously optimize the content and methods of training.

評估培訓效果，持續優化培訓內容和方式。
Manage training budgets and reasonably control training costs.

管理培訓預算，合理控制培訓成本。

Establish employee training files to track employees' growth and development.

建立員工培訓檔案，跟蹤員工成長發展。

【Job Requirements 崗位要求】
Have training experience in hotel management or related fields.

具備酒店管理或相關領域培訓經驗。
Be familiar with the operational procedures and service standards of various departments in the hotel.

熟悉酒店各部門運營流程及服務標準。
Excellent course development capabilities and teaching skills.

優秀的課程開發能力和授課技巧。
Good organizational coordination ability and team spirit.

良好的組織協調能力和團隊合作精神。
Able to skillfully use office software to create training materials.

能夠熟練使用辦公軟件制作培訓材料。
Possess strong learning ability and innovative awareness.

具備較強的學習能力和創新意識。