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【崗位職責(zé)】
1.預(yù)測并關(guān)注部門整體業(yè)績以確保每日工作及任務(wù)及時(shí)準(zhǔn)確地完成，發(fā)展并組織預(yù)訂員做在職培訓(xùn)。
2.監(jiān)督每天預(yù)定部的運(yùn)行狀況，為指導(dǎo)及引導(dǎo)預(yù)定部文員與其他部門的協(xié)作起到示范作用。
3.監(jiān)督部門的運(yùn)行包括電話接聽，預(yù)定輸入正確性，平衡每天系統(tǒng)誤差紀(jì)錄。
4.確保所有員工主動upsell并且努力增加酒店收益和顧客滿意度。
5.與銷售/宴會統(tǒng)籌部相協(xié)作使團(tuán)隊(duì)數(shù)與客人名單正常進(jìn)行。
6.準(zhǔn)備好每月的返傭紀(jì)錄。
7.回顧每周團(tuán)隊(duì)情況，如有變化時(shí)時(shí)向市場銷售總監(jiān)報(bào)告。
8.更新3天客房率預(yù)報(bào)并且分派到相關(guān)部門。
9.為員工做勸導(dǎo)/面談以確保實(shí)時(shí)地糾正不正確行為。 
10.為每位員工設(shè)立清晰的指導(dǎo)方針時(shí)從幫協(xié)助并且很好的進(jìn)行跟蹤指導(dǎo)。
11.適時(shí)回顧并管理員工平時(shí)表現(xiàn)，并作記錄以便將來跟蹤回顧。
12.根據(jù)業(yè)務(wù)和酒店的需要，隨時(shí)增加的其他職責(zé)和任務(wù)。
[Job Responsibilities]
Forecast and monitor overall departmental performance to ensure daily tasks and assignments are completed accurately and on time; develop and organize on-the-job training for reservation agents.
Supervise the daily operation of the Reservations department, serving as a role model in guiding and directing reservation agents to collaborate effectively with other departments.
Oversee departmental operations, including call handling, accuracy of reservation entries, and balancing daily system discrepancy records.
Ensure all team members actively upsell and strive to increase hotel revenue and guest satisfaction.
Coordinate with the Sales / Event Management teams to facilitate group blocks and guest lists.
Prepare monthly commission records.
Review weekly group pick-up and report any changes to the Director of Sales & Marketing in a timely manner.
Update the 3-day rolling forecast and distribute it to relevant departments.
Conduct counseling/interview sessions with employees to ensure timely correction of improper behavior.
Provide assistance and effective follow-up guidance while establishing clear guidelines for each employee.
Review and manage employee performance in a timely manner, maintaining documentation for future tracking and follow-up.
Perform any other duties and tasks as assigned based on business and hotel needs.
【崗位要求】
1.大專及以上學(xué)歷教育水平。
2.中英文口語和書寫流利。
3.三年以上國際五星級酒店同等崗位工作經(jīng)驗(yàn)或相關(guān)領(lǐng)域同等經(jīng)驗(yàn)。
4.能熟練操作電腦系統(tǒng)者優(yōu)先。
5.了解本地客戶的情況并具有很強(qiáng)的市場分析能力。
6.具有策略性、創(chuàng)造性及靈活性。
7.年齡45周歲及以下，條件優(yōu)秀者可適當(dāng)放寬。
[Job Requirements]
College degree or above.
Fluent in spoken and written English and Chinese.
Minimum three years of experience in a similar position within an international five-star hotel, or equivalent experience in a related field.
Proficiency in computer system operation is preferred.
Knowledge of local client profiles and strong market analysis capabilities.
Strategic, creative, and flexible.
Age 45 years or below; candidates with exceptional qualifications may be considered for age relaxation.

雄安凱賓斯基大酒店是雄安國貿(mào)中心項(xiàng)目的重要組成部分，按照“綠色、智能、創(chuàng)新”理念傾力打造，面積約8.5萬平方米，由高端酒店和高級公寓組成，擁有約410間客房和131套服務(wù)式公寓，配備了一個(gè)占地1000多平方米的宴會廳和多個(gè)會議室、全天候餐廳、啤酒屋、大堂酒吧、熟食店和中餐廳，滿足商務(wù)和休閑旅客的需求。雄安凱賓斯基大酒店的建成將充分發(fā)揮承接高質(zhì)量疏解功能，為雄安國貿(mào)中心打造集高品質(zhì)商務(wù)辦公、高端集中商業(yè)、星級酒店、服務(wù)式公寓、軌道交通及航空服務(wù)功能于一體的雄安特色TOD（以公共交通為導(dǎo)向的發(fā)展模式）項(xiàng)目提供重要支撐。