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【崗位職責】
1.?紅衣女郎，作為凱賓斯基品牌特色的賓客關系專員，兼顧品牌形象大使及凱賓斯基文化傳播者的角色，她們總是優雅、端莊、專業、親和，以凱賓斯基專屬紅色形象呈現。
2.?紅衣女郎是凱賓斯基酒店奢華服務的人格化象征，以歐式奢華為核心，結合凱賓斯基八大奢華的定義，為賓客提供超越預期的全周期專屬體驗，是酒店服務品質、品牌形象與賓客滿意度的首要負責人。
3.?帶客參觀，將酒店形象展示給客人的同時，與客人互動，有能力將酒店細節的設計理念與故事進行傳遞。
4.?深入了解酒店及城市周邊地理環境，能夠對客人提出的問題對答如流。
5.?協助酒店管理層，為重要貴賓準備定制行程，并提前協調貴賓迎接與送別事宜。
6.?熟知所有酒店重要貴賓、酒店活動信息及其他需要關注的特殊事件。
7. 確保客人檔案的及時更新。
8.?盡可能地迎接、協助并送別每一位客人。
9. 禮貌高效地處理客人投訴與需求，必要時指導相關員工以確?？腿藵M意度。
10. 記錄所有投訴與需求，跟進并通知相關運營部門。
11. 向客人提供酒店服務及內部推廣信息。
12.根據業務和酒店的需要，隨時增加的其他職責和任務。
【Job Responsibilities】
1.	The lady in red is not only the guest relations specialist of the hotel, but also serves as the brand ambassador and disseminator of the Kempinski culture at Kempinski. They are always elegant, dignified, professional and approachable, Presented in the exclusive red color scheme of the Kempinski Hotel. 
2.	The lady in red is the personification of the hotel's luxurious services. Centered around European luxury, combined with the eight major characteristics of Kempinski hotels, she provides guests with an exclusive experience throughout the entire guest journey that exceeds expectations. She is the primary person responsible for the hotel's service quality, brand image, and guest satisfaction.
3.	When showing guests around, one not only presents the hotel's image to them but also interacts with them, and has the ability to convey the design concepts and stories behind the hotel's details.
4.	Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings, be able to answer guest questions fluently.
5.	Liaise with Hotel Management Team, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.
6.	Knowledgeable about all VIPs, hotel functions and special events.
7.	Ensure timely updating and maintenance of guest profile databases.
8.	Greet, assist and bid farewell to guests whenever possible.
9.	Address guest requests and complaints courteously and efficiently; guide relevant staff members when necessary to guarantee optimal guest satisfaction.
10.	Document all guest complaints and special requests, conduct follow-up tracking, and notify relevant operational departments accordingly.
11.	Provide guests with detailed information on hotel facilities, services and in-house promotional activities.
12.	Undertake other duties and tasks as required by hotel business operations and management arrangements.
【任職要求】
1. 至少2年以上五星級酒店/國際聯號奢華酒店賓客關系或相關崗位工作經驗。
2. 有餐飲及銷售經驗者優先。
3. 有高級別接待服務經驗者優先。
4. 優秀的英語口語及書寫能力。
5.?掌握其他語言者優先考慮。
6.?管理監督的能力，良好的溝通能力。
7.?熟悉酒店運營及電腦操作。
8.?了解旅游及商務相關知識。
9.?熟悉酒店產品與服務。
10.??熟悉貴賓接待禮儀。
11.?能熟練使用微軟辦公軟件（Word, Excel, PowerPoint）。
12.?紅衣女郎身高165cm至168cm， 紅衣紳士身高177cm至180cm。
14.?舉止得體，形象氣質佳。
【Job Requirements】
Minimum of 2 years experience in position in Guest Relations or other relevant position preferably in a?five star or?international?hotel.
Food & Beverage and Sales experience is a plus.
Experience in high-level VIP hospitality is a plus.
Excellent oral and written skills .
Additional language – beneficial.
Supervisory skills and good communication skills.
Luxury Hotel Experiences.
?Knowledge of hotel operations & Computer systems.
General knowledge of tourist and business related information.
Knowledge of hotel products and services.
Knowledge of VIP welcoming protocol.
Proficiency in Microsoft Office (Word, Excel and PowerPoint).
?Height?of Lady in Red 165cm to 168cm,Height?of Gentleman in Red 177cm to 180cm.
Excellent appearance and professional demeanor.

雄安凱賓斯基大酒店是雄安國貿中心項目的重要組成部分，按照“綠色、智能、創新”理念傾力打造，面積約8.5萬平方米，由高端酒店和高級公寓組成，擁有約410間客房和131套服務式公寓，配備了一個占地1000多平方米的宴會廳和多個會議室、全天候餐廳、啤酒屋、大堂酒吧、熟食店和中餐廳，滿足商務和休閑旅客的需求。雄安凱賓斯基大酒店的建成將充分發揮承接高質量疏解功能，為雄安國貿中心打造集高品質商務辦公、高端集中商業、星級酒店、服務式公寓、軌道交通及航空服務功能于一體的雄安特色TOD（以公共交通為導向的發展模式）項目提供重要支撐。