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[崗位職責(zé)]
1.及時(shí)接聽并回答客人的詢問，正確地轉(zhuǎn)接電話并向客人提供所需信息。
2.熟悉話務(wù)臺(tái)系統(tǒng)，電話計(jì)費(fèi)系統(tǒng)，叫醒系統(tǒng)以及點(diǎn)餐系統(tǒng)的操作。
3.了解并分享酒店的活動(dòng)信息，包括但不限于酒店的會(huì)議活動(dòng)和餐廳的促銷活動(dòng)等。
4.正確處理客人投訴和反饋意見，必要時(shí)反饋給賓客服務(wù)經(jīng)理進(jìn)行跟進(jìn)，確保客人滿意。
5.確保所有團(tuán)隊(duì)成員都知道所有的目標(biāo)任務(wù)，積極完成并保持對(duì)業(yè)績(jī)結(jié)果的了解。
6.能有計(jì)劃且高質(zhì)高效完成部門新員工培訓(xùn)，月度培訓(xùn)等，并積極配合酒店組織的各項(xiàng)培訓(xùn)。
7.定期組織部門會(huì)議。
8.根據(jù)業(yè)務(wù)和酒店的需要，隨時(shí)增加的其他職責(zé)和任務(wù)。
[Job Responsibilities]
Answer guest inquiries in a timely manner, transfer calls correctly, and provide guests with the information they request.
Be familiar with the operation of the switchboard system, call billing system, wake-up call system, and in-room dining ordering system.
Stay informed about and share hotel event information, including but not limited to meeting/event activities and restaurant promotions.
Handle guest complaints and feedback appropriately; escalate to the Guest Service Manager for follow-up when necessary to ensure guest satisfaction.
Ensure all team members are aware of all target tasks, actively work to complete them, and stay informed of performance results.
Plan and efficiently complete departmental new employee training, monthly training, etc., while actively cooperating with various training programs organized by the hotel.
Organize departmental meetings on a regular basis.
Perform any other duties and tasks as assigned based on business and hotel needs.
[崗位要求]
1.兩年以上國際五星級(jí)酒店同等崗位工作經(jīng)驗(yàn)。
2.大專及以上學(xué)歷，英語口語流利。
3.具有較強(qiáng)的組織協(xié)調(diào)能力。
4.強(qiáng)烈的責(zé)任感及自我激勵(lì)能力。
5.有耐心，積極向上，能從容應(yīng)對(duì)各種突發(fā)情況。
6.年齡40周歲及以下，條件優(yōu)秀者可適當(dāng)放寬。
[Job Requirements]
Minimum 2 years of experience in a similar position within an international five-star hotel.
College degree or above, with fluent spoken English.
Strong organizational and coordination skills.
High sense of responsibility and self-motivation.
Patient, positive, and able to handle various unexpected situations calmly.
Age 40 years or below; candidates with exceptional qualifications may be considered for age relaxation.

雄安凱賓斯基大酒店是雄安國貿(mào)中心項(xiàng)目的重要組成部分，按照“綠色、智能、創(chuàng)新”理念傾力打造，面積約8.5萬平方米，由高端酒店和高級(jí)公寓組成，擁有約410間客房和131套服務(wù)式公寓，配備了一個(gè)占地1000多平方米的宴會(huì)廳和多個(gè)會(huì)議室、全天候餐廳、啤酒屋、大堂酒吧、熟食店和中餐廳，滿足商務(wù)和休閑旅客的需求。雄安凱賓斯基大酒店的建成將充分發(fā)揮承接高質(zhì)量疏解功能，為雄安國貿(mào)中心打造集高品質(zhì)商務(wù)辦公、高端集中商業(yè)、星級(jí)酒店、服務(wù)式公寓、軌道交通及航空服務(wù)功能于一體的雄安特色TOD（以公共交通為導(dǎo)向的發(fā)展模式）項(xiàng)目提供重要支撐。