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【崗位職責】
1.全面統籌水療中心（含理療、健身、泳池、兒童俱樂部等）日常運營，確保服務、衛生、安全及品牌標準零缺陷。
2.制定年度預算與收益策略，嚴控成本，通過會員體系、市場營銷、套餐創新及跨部門聯動實現收入與利潤持續優化。
3.主導新項目/酒店籌開：從功能布局、設備選型、SOP 編制到團隊組建、市場預熱，實現籌開工作高品質落地。
4.建立并持續優化服務流程與培訓體系，親自督導 VIP 接待與重大投訴處理，確保賓客滿意度與復購率穩步提升。
5.根據業務和酒店的需要，隨時增加的其他職責和任務。
Oversee daily operations of the spa center (including therapy, fitness, swimming pool, kids club, etc.), ensuring zero-defect service, hygiene, safety, and brand standards.
Develop annual budgets and revenue strategies, strictly control costs, and drive continuous optimization of revenue and profit through membership systems, marketing initiatives, package innovation, and cross-department collaboration.
Lead new projects/hotel pre-opening: from functional layout, equipment selection, SOP development to team building and market preheating, achieving high-quality delivery of pre-opening work.
Establish and continuously optimize service processes and training systems; personally supervise VIP reception and major complaint handling to ensure steady improvement in guest satisfaction and repurchase rate.
Other duties and tasks as assigned based on business and hotel needs.
【崗位要求】
1.大專及以上學歷，5–10 年以上國際奢華酒店或高端度假村水療管理經驗，至少 1 次完整籌開經歷。
2.精通水療全鏈路運營（理療、健身、零售、會員、財務），具備敏銳市場洞察與卓越領導力，英語流利。
3.年齡45周歲及以下，形象端正，責任心強。
4.具備水療治療師資格證書優先考慮。
5.高度的對客服務意識。
EDUCATION:? 
Business administration qualification. (an advantage)
Beauty/spa therapist qualification. (an advantage)
Experience with Advanced Cosmetology. (an advantage)
First Aid and CPR Certificate.
EXPERIENCE:   To fill the position, one?of the following is required:
 
5-10 years’ spa management experience in an international standard spa.
Previous experience in a 5 star hotel spa.
LANGUAGE: Ability to work and communicate in a multinational environment:
Local language – excellent oral and written skills (as applicable)
English – excellent oral and written skills
COMPETENCIES:   Include the skills the candidate must have to fill this 
Position:
Operations management.
Financial reporting and budgeting. 
Human resource management.
Public relations and marketing.
Stock and retail management.
High levels of customer service.
Industry analysis.
Strong leadership skills.
TECHNICAL?COMPETENCIES:
Computer literate (mid-advanced level)
Business writing.
INDIVIDUAL?CHARACTERISTICS:?
To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
?People Oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Excellent communication and interpersonal skills with superb presentation and grooming
Strong management skills and ability to inspire those in others ?
Experience in revenue management would be an advantage
Analytical and problem solving skills and execution of work

雄安凱賓斯基大酒店是雄安國貿中心項目的重要組成部分，按照“綠色、智能、創新”理念傾力打造，面積約8.5萬平方米，由高端酒店和高級公寓組成，擁有約410間客房和131套服務式公寓，配備了一個占地1000多平方米的宴會廳和多個會議室、全天候餐廳、啤酒屋、大堂酒吧、熟食店和中餐廳，滿足商務和休閑旅客的需求。雄安凱賓斯基大酒店的建成將充分發揮承接高質量疏解功能，為雄安國貿中心打造集高品質商務辦公、高端集中商業、星級酒店、服務式公寓、軌道交通及航空服務功能于一體的雄安特色TOD（以公共交通為導向的發展模式）項目提供重要支撐。