臺(tái)州華鴻鉑爾曼酒店| 招聘職位
- 職位性質(zhì)：全職
- 工作地區(qū)：臺(tái)州市椒江區(qū)
- 招聘人數(shù)：若干
- 學(xué) 歷：不限
- 工作經(jīng)驗(yàn)：不限
- 提供食宿：不限
- 年齡要求：不限
- 計(jì)算機(jī)能力：不限
- 語言要求：不限
- 國際聯(lián)號(hào)工作經(jīng)歷：不限
- 薪資待遇：6千-8千
- 職位有效期：2026-04-14至2026-07-13
職位：Duty Manager 值班經(jīng)理
崗位職責(zé)/職位描述
1.?????Handles and follow through any guests complaints, and take corrective measures to avoid repetition.
處理客人投訴，并采取補(bǔ)救措施，以避免重復(fù)投訴。
2.?????Must be visible in the lobby during busy periods (check-in/out, high occupancy).
在繁忙時(shí)段必須在大堂堅(jiān)守自己的崗位。（抵離時(shí)間，高住房率）。
3.?????Checking the VIP rooms and arrangement to make sure everything goes well.
檢查VIP客人的房間和安排并保證所有安排妥當(dāng).
4.?????Coordinate with other departments to make sure guest has had a wanderful experience in hotel.
與其它部門協(xié)作以確保客人在酒店有美好的經(jīng)歷。
5.?????Update guest complaint log sheet both in log sheet and opera system.
在投訴本上和系統(tǒng)中更新客人的投訴。
6.?????In charge the guest preference collection and modifying.
管理客人的喜好，收集更新。
7.?????Supervision the front desk to make sure all the standards are met.
管理前臺(tái)員工確保所有操作流程都達(dá)到標(biāo)準(zhǔn).
8.?????Act as a link between Management and line staff in order to ensure effective communication.
做好管理層與前線員工之間的聯(lián)系，以確保有效的溝通。
9.?????To carry out administrative requirements as directed.
落實(shí)行政要求指示。
10.??To maintain safe and hygiene work places.
維護(hù)工作場所的安全和衛(wèi)生
11.??Coaches, counsels, disciplines and develops Resort Hosts and Telephone Operators.
以科學(xué)的方法教授與勸勉下屬員工的發(fā)展。
12.??Assists in the selection, training and evaluation of Resort Hosts and Telephone Operators.
協(xié)助甄選，對(duì)員工進(jìn)行培訓(xùn)和評(píng)估。
13.??Continuously seeking for initiatives to improve operational procedures and service standards.
不斷尋找方法，改善運(yùn)作程序和服務(wù)標(biāo)準(zhǔn)。
14.??To maintain all records for the purpose of legal and governmental purposes.
保證各種記錄符合法律及政府的規(guī)定。
15.??Observe the Labor Law.
遵守勞動(dòng)法有關(guān)規(guī)定。
