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崗位職責/職位描述

1.?????Directs and controls all subordinate Villa Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met.

知道和控制所有下屬的服務員，確保每天的運營事宜得到及時處理和滿足客人需求。

2.?????Assigns villas for cleaning as per schedules and monitors the cleaning process.

按要求安排清潔和監管清潔程序。

3.?????Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete.

確保空房及時清潔，檢查清潔完成情況，完成時及時報告給辦公室。

4.?????Reports engineering failures and breakdowns and follows up on repair schedules

報告工程缺陷，跟進維修的進度。

5.?????Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order

監督客房部工作間的干凈和維護，確保物品擺放有序。

6.?????Oversees the condition of plants both within and outside the villas and reports any problems to immediate senior supervisor.

監管別墅內外的植物狀況，發現問題立即報告給上級主管。

7.?????Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner.

監管迷你吧的運營，確保酒吧的補充及時有效。

8.?????Oversees the issuing, controlling and application of housekeeping cleaning chemicals.

監管客房部清潔用品的發放，控制和使用。

9.?????To attend to any ad hoc guests requests ensuring that they are is properly attended to.

關注客人的任何需求，并確保得到合理關注。

10.??To oversee the turndown process ensuring specially requested times are adhered to.

監管開夜床的過程，確保特殊要求得到及時滿足。

11.??Act as a link between Management and line staff in order to ensure efective communication.

做好管理層與前線員工之間的聯系，以確保有效的溝通。

12.??Coaches, counsels, disciplines and develops Resort Hosts and Telephone Operators.

以科學的方法教授與勸勉下屬員工的發展。

13.??Assists in the selection, training and evaluation of Resort Hosts and Telephone Operators.

協助甄選，對員工進行培訓和評估。

14.??Continuously seeking for initiatives to improve operational procedures and service standards.

不斷尋找方法，改善運作程序和服務標準。

15.??To maintain all records for the purpose of legal and governmental purposes.

保證各種記錄符合法律及政府的規定。

16.??Observe the Labor Law.

遵守勞動法有關規定。