臺州華鴻鉑爾曼酒店| 招聘職位
- 職位性質(zhì)：全職
- 工作地區(qū)：臺州市椒江區(qū)
- 招聘人數(shù)：若干
- 學(xué) 歷：不限
- 工作經(jīng)驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯(lián)號工作經(jīng)歷：不限
- 薪資待遇：5千-6千
- 職位有效期：2026-04-14至2026-07-13
職位：Front Desk Supervisor 前臺主管
崗位職責(zé)/職位描述
1.?????Prepares duty rosters for the Resort Hosts.??Ensure the Reception and Switchboard are properly manned at all time.
安排員工上班班次，以確保前臺和總機任何時候都有員工為客人服務(wù)
2.?????Able to perform all duties as highlighted in the Job Descriptions and Job Specifications of the Resort Hosts and Telephone Operators.
能夠讓前臺接待和總機話務(wù)員履行自己的職責(zé)。
3.?????Co-ordinate group movements, preparations and maintaining correct billings.
對賬調(diào)賬確保賬單的正確。
4.?????Constant monitoring of the mise-en-place (forms, stationeries etc.), service procedures, standards of cleanliness and hygiene, repair and maintenance, and employee grooming.
工作布置到位（表格，文具等），做好服務(wù)程序，清潔衛(wèi)生，維修保養(yǎng)和員工的培養(yǎng)。
5.?????To carry out administrative requirements as directed.
落實行政要求指示。
6.?????To maintain safe and hygiene work places.
維護(hù)工作場所的安全和衛(wèi)生
7.?????Must be visible in the lobby during busy periods (check-in/out, high occupancy).
在繁忙時段必須在大堂堅守自己的崗位。（抵離時間，高住房率）。
8.?????Handles and follow through any guests complaints, and take corrective measures to avoid repetition.
處理客人投訴，并采取補救措施，以避免重復(fù)投訴。
9.?????Act as a link between Management and line staff in order to ensure efective communication.
做好管理層與前線員工之間的聯(lián)系，以確保有效的溝通。
10.?????Coaches, counsels, disciplines and develops Resort Hosts and Telephone Operators.
以科學(xué)的方法教授與勸勉下屬員工的發(fā)展。
11. ? ??Assists in the selection, training and evaluation of Resort Hosts and Telephone Operators.
協(xié)助甄選，對員工進(jìn)行培訓(xùn)和評估。
12.?????Continuously seeking for initiatives to improve operational procedures and service standards.
不斷尋找方法，改善運作程序和服務(wù)標(biāo)準(zhǔn)。
13.?????To maintain all records for the purpose of legal and governmental purposes.
保證各種記錄符合法律及政府的規(guī)定。
14.?????Observe the Labor Law.
遵守勞動法有關(guān)規(guī)定。
