臺州華鴻鉑爾曼酒店| 招聘職位
- 職位性質：全職
- 工作地區：臺州市椒江區
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：4千-5千
- 職位有效期：2026-04-14至2026-07-13
職位：Concierge Supervisor 禮賓主管
崗位職責/職位描述
1.?????Assist guests with all inquiries, both hotel and non-hotel related?
回答客人有關酒店及非酒店的質疑。
2.?????Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance
確認貴賓，常規以及長住客人。建立良好關系并提供個性化和超值服務。
3.?????Conduct effective shift briefings to ensure hotel activities and operational requirements are known?
有效制作值班簡報，確保員工知曉酒店活動及操作要求。
4.?????Maintain detailed knowledge of the activities of the day and alert to any potential problems
詳細了解酒店日常活動，警惕潛在問題。
5.?????Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
詳細了解酒店附近的各個地方，如：餐廳、劇院、購物中心、電影院、娛樂場所、銀行、領事館、車站及其他特殊場所。
6.?????Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
按照酒店標準，確保表格、小冊子的供給。
7.?????Consult Log Book for information/request left by outgoing shift
查看前一個值班在記事薄里留下的信息。
8.?????Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
按照酒店政策，處理送給客人的郵件、信息、傳真、電報及其他特殊物品。
9.?????Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
處理客人送出的郵件、包裹郵資及貨物。
10.??Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
按照酒店鑰匙政策，確保客人鑰匙、前廳保存的其他鑰匙的順序及安全。
11.??Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
按照酒店政策，在接到外出客人電話時，留言給客人。
12.??Record incoming registered mail, telegram, parcel, telex in appropriate file
存檔記錄好客人的掛號信、電報、包裹。
13.??Night staff check mail, message of expected guests against the system/computer and expected arrivals
?夜班時，查看預期抵達客人的郵件、信息。
14.??Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
為行李部員工準備工作計劃，安排假日及休息時間，考慮并預計大型活動安排，特別是早到或晚到及離店的客人安排。
15.??Make sure Concierge Lounge keep clean all the time, and the operation of Concierge Lounge maintain.????
確保禮賓部要時刻保持衛生清潔,?和禮賓部休息區域的整潔
16.??Perform other duties as maybe assigned by superiors
完成上級布置的其他工作。
