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崗位職責(zé)/職位描述

1. Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked
在客人要求前，主動、迅速、有禮貌地幫客人提重的行李、外套、皮箱等。
2. Maintain a willingness to please attitude and give undivided attention to any approaching guest
保持積極、樂觀態(tài)度，認(rèn)真關(guān)注每位到達(dá)酒店的客人。
3. Adhere to guest checking in and checking out procedures pertaining to baggage handling
在處理客人行李時，了解客人登記及結(jié)賬手續(xù)。
4. Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members
在主要的門口迎接客人，特別關(guān)注當(dāng)天到達(dá)的回頭客和優(yōu)悅會員。
5. Assist arriving and departing guests by opening and closing car and taxi doors
協(xié)助到達(dá)和離開的客人開、關(guān)車門。
6. Maintain a spotless Porte and Drive way smoothly.
保持良好的站姿及車道的暢通。
7. Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.
引導(dǎo)客人到前臺，在客人登記時，站在客人后面等待客人，注意觀察前臺接待給出的房間號，拿到房間號后，立刻陪同客人到房間。
8. Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
熟悉酒店布局，陪同客人到達(dá)酒店的各個場所。
9. Room the guest in accordance with hotel standards
按照酒店標(biāo)準(zhǔn)，引導(dǎo)客人到房間。
10. Be familiar with the lift workings and emergency stairs
熟悉電梯的運(yùn)作及酒店緊急通道。
11. Provide information to guests about the hotel facilities and services
為客人提供有關(guān)酒店設(shè)施及服務(wù)的信息。
12. Provide guest services and guidance
為客人提供服務(wù)及引導(dǎo)。
13. Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests
知道客人的名字，特別是回頭客、長期的住店客人及定期的住店客人的名字，在客人通過大廳時，主動詢問客人是否需要幫助。
14. Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning
保持大廳的干凈及整潔，發(fā)現(xiàn)污物時，及時通知行李 或行李員領(lǐng)班。
15. Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty
上班時保持個人穿著整潔，發(fā)型整齊，皮鞋锃亮。
16. Help other employees in department, replacing them temporarily when necessary
必要時幫助其他員工工作。
17. Keep Trolleys clean all the time and every night shift needs to clean all Trolleys
隨時保持行李推車的清潔，每個夜班都要擦拭所有行李推車
18. Keep the baggage room clean and in order before going off duty on each shift
在值班期間，保持行李房干凈及整潔。
19. Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain
準(zhǔn)備報紙的發(fā)送，按照行李員領(lǐng)班的要求把報紙送到客人房間。
20. Use the Duty Log to document matters of importance
用值班記事薄記錄重要事情。
21. Operate Communicates equipment
能夠操作通信設(shè)備。
22. Arrange transport and coordinate luggage
安排交通并協(xié)助客人提行李。
23. Manage the key system securely
安全地管理鑰匙。
24. Perform other duties as maybe assigned by superiors
完成上級布置的其他工作
25. Assist guest purchase items. Be aware can only purchase Counter medicine under the Doctor’s description
可以幫助客人購買東西。只可在有醫(yī)生開具藥品處方的情況下幫助購買普通藥品。
26. Provide escort guest outside under requested
在客人的要求下可陪同客人外出
27. Carry out other tasks as directed by your supervisors
完成上級交待的其它任務(wù)。