臺州華鴻鉑爾曼酒店| 招聘職位
- 職位性質：全職
- 工作地區：臺州市椒江區
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：3.5千-4.5千
- 職位有效期：2026-04-14至2026-07-13
職位：Floor Attendant 樓層服務員
崗位職責/職位描述
1. Responsible for the cleanliness of assigned guest rooms and service areas.
負責所分配的客房和服務區域的整潔
2. Respect guest privacy when room is on “Do not disturb” status
當客房處于“請勿打擾”狀態時,尊重客人的隱私
3. Offer all possible assistance to guests and respond to guests request
盡可能地為客人提供幫助,響應客人的要求
4. Cleans and supplies guest rooms according to standards and procedures
按照程序和標準打掃和補給客房
5. Ensure master keys are kept secure at all times
隨時保證萬能鑰匙的安全
6. Keep trolley neat and adequately supplied
保持手推車的整潔和充分的補給
7. Maintain all equipment in good working condition
維持所有的裝備處于良好的工作狀態
8. Keep linen room neat and in good order
保持布草房的整潔和井井有條
9. Report any loss or damage of linen, furniture, fixture or equipment to the Floor Shift leader
向樓層主管匯報任何布草,家具,固定物或裝置的丟失或損害
10. Report maintenance deficiencies to the Floor Shift leader
向客房主管報告養護的不足
11. Report for duty punctually wearing the correct uniform and name badge at all times
按時穿戴正確的制服和名牌
12. Provide a courteous and professional service at all times
隨時提供有禮貌的和專業的服務
13. Maintain good working relationships with own associates and all other departments
與本部門和其它部門的同事保持良好的工作關系
14. Does turndown service when required
需要時提供開夜床服務
15. Deliver high quality service to guests
為客戶提供高質量的服務
16. Ensure guest needs and reasonable requests are met
確保滿足客人的需要和合理的要求
17. Seek opportunities to continually improve guest service
尋找機會不斷地改善服務質量
18. Take appropriate action to resolve guest complaints
采取恰當的方式解決客人的投訴
19. Promote the hotel and pullman products and services
促動飯店和鉑爾曼產品和服務的銷售
20. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
保持高水平的產品和服務的知識,以便為客人解釋服務和便利設施并將這些服務和便利設施銷售出去
21. Adhere to the hotel’s security and emergency policies and procedures
堅持酒店安全制度、緊急情況處理規定和程序
22. Adhere to hotel cleaning and maintenance programs
堅持酒店的清潔和養護
23. Ensure a high level of cleaning is maintained in work area
保持維護所在工作區域的高度整潔
24. Master hotel service English
能夠熟練掌握酒店服務英語
25. Carry out other tasks as directed by your supervisors
完成你上級交待的其它任務
