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崗位職責/職位描述

1. Ensure that all requests from “Personal Guest Service” is handled promptly and properly logged.
確保從服務中心接到的客人要求能夠被迅速處理并滿足。
2. Work closely with the Reception to ensure correct room status at all times.
與接待部密切合作確保任何時間內正確的房態。
3. Issues, receives, records and controls all Housekeeping pagers.
發放，收回，登記和控制所有管家部呼機。
4. Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, pagers.
處理，登記和跟蹤借出物品，每月盤點一次出借物品，呼機。
5. Record status of daily attendance for all Housekeeping associates.
記錄所有管家部員工出勤的情況。
6. Prepare monthly reports as required. Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories.
按要求準備月報表。為管家部各部分，即布草房，樓層，公共區域，洗衣房準備月度報告和盤點提供幫助。
7. Review and update the monthly Housekeeping Manning Guide.
更新管家部月度人力報告。
8. Know how to use computer and support the office work if possible.
熟練掌握電腦，為管家部辦公室工作提供幫助。
9. Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company
和殺蟲公司，機器設備修理公司以及園林公司協調工作進度。
10. Keep good communication with other departments.
同其他部門協調工作。
11. Assume other duties assigned by Executive Housekeeper.
完成由行政管家分配的其他任務。
12. Assist with the preparation of staff duty rosters
協助準備員工花名冊
13. Assist with maintaining up-to date staff records
協助穩定員工，控制流失率
14. Deliver high quality service to guests
提供高品質的對客服務
15. Ensure guest needs and reasonable requests are met
確保客人需求與合理的要求被滿足
16. Seek opportunities to continually improve guest service, by reporting guest comments
通過匯總客人的意見,尋找機會不斷發展對客服務
17. Take appropriate action to resolve guest complaints
采取合適的行動解決客人的抱怨
18. Promote the hotel and Pullman products and services
促銷酒店與鉑爾曼的產品與服務
19. Access and use Housekeeping computer programs
掌握和使用管家部電腦系統
20. Adhere to the hotel’s security and emergency policies and procedures
堅持酒店安全制度、緊急情況
21. Adhere to hotel cleaning and maintenance programs
堅持酒店的清潔和養護
22. Ensure a high level of cleaning is maintained in your work area
保持維護所在工作區域的高度整潔
23. Ensure all reporting and servicing deadlines are met on a timely basis
保證所有報告和服務都按時完成
24. Carry out other tasks as directed by your supervisors
完成你上級交待的其它任務