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崗位職責/職位描述

1. Responsible for the operation of the Laundry Department during the shift.
在洗衣房經理不在的時候負責洗衣房的運轉。
2. Has a thorough and up-to-date knowledge of how to operate all equipment in the Laundry.
掌握對洗衣房設備全面的和最新的了解。
3. Ensure that all guest items are treated carefully, to minimize any damages.
確保所有客人衣物被仔細對待，把損壞率降到最低。
4. Apply for Laundry goods and ensure chemicals etc are used properly, and in correct quantities, to avoid accidents and keep low cost and high quality.
申領洗衣房各類物品并確保化學劑等被恰當地使用，使用正確的數量以降低成本、提高質量，避免事故。
5. Maintain quality control for in-house linen and uniforms.
維持客房布草和制服的質量。
6. Report promptly faulty equipment to the Laundry Manager and/ or Engineering Department.
向洗衣房經理，副經理或工程部匯報有關設備故障的問題。
7. Assist in the department’s administration.
協助部門的管理。
8. Assist in preparing staff rosters.
根據需要準備員工班次表。
9. Ensure guest calls and requests are handled in a friendly, correct and efficient manner.
確保以友好的、正確的和有效的態度處理客人電話和要求。
10. Ensure guest laundry charges are posted correctly and promptly.
確保準確及時地寄出客人洗衣的賬單。
11. Provide ongoing advice, support and certification to staff under your supervision.
給予所管轄的員工以不斷的建議和支持。
12. Supervise staff performance.
指導員工表現并績效評估員工,建議經理給予獎勵或處罰。
13. Provide one to one instruction to staff members when required.
必要時對員工進行個別面對面指導。
14. Deliver high quality service to guests.
向客人提供優質服務。
15. Ensure guest needs and reasonable requests are met.
確保客人需求和合理要求被滿足。
16. Seek opportunities to continually improve guest service.
通過記錄客人的評論并以此為實踐，不斷地尋找機會發展對客服務。
17. Take appropriate action to resolve guest complaints.
采取合適的行動解決客人的抱怨。
18. Promote the hotel and Pullman products and services.
促銷酒店與鉑爾曼的產品與服務。
19. Adhere to the hotel’s security and emergency policies and procedures.
堅持酒店安全制度、緊急情況處理規定和程序。
20. Adhere to hotel cleaning and maintenance programs.
堅持酒店的清潔和養護。
21. Ensure a high level of cleaning is maintained in your work area.
保持維護所在工作區域的高度整潔。
22. Carry out other tasks as directed by your supervisors.
在上級指導下執行其它任務。
23. Duties & Responsibilities: Follow all company policies and procedures.
責任義務：遵守所有公司政策和程序。