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崗位職責/職位描述

1. Directs and controls all subordinate staff to ensure that all day to day operational matters are handled on time and guest expectations are met
指導并監督下屬員工確保日常運營并達到客人期望值
2. Provides guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities
為下屬員工提供指引并輔助他們履行應完成的任務及責任
3. Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations
執行對服務流程標準的監督以保證員工符合規定的標準同時達到或超越客人的期望
4. Liases with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility
與廚房，管事部，酒吧，客房部及工程部等相關部門協調以確保每日運營順利進行
5. Assists in the planning and execution of promotional activities as directed
按要求輔助上級計劃與執行食品的促銷活動
6. Maximizes revenue in the outlet by implementing upselling procedures
通過實踐產品推銷技巧實現利潤最大化
7. Assists in monitoring and controlling the financial performance of the outlet controlling costs and expenses
在成本與花銷的控制等財務事項中發揮監督與控制的作用
8. Assists in monitoring and controlling the hotel’s OE inventory and participates in inventory taking
監督及管理酒店的盤點并積極參與盤點的具體工作
9. Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary
徹底并反復檢查以確保運營的準備工作，服務程序，衛生情況，設備的維修及保養，員工形象及禮貌等就緒無誤，若有缺失則立即采取行動
10. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed
按照要求在保持高效的準備工作及及時總結報告中起到積極作用
11. Assists in the selection, training and evaluation of subordinate employee
幫助選拔，培訓及評估下屬員工
12. Coaches, counsels, disciplines and develops subordinate employees
鍛煉,勸勉,規范及發展下屬員工
13. Handles customer complaints if possible, or reports them to supervisors.
盡可能處理客人的投訴，或向主管報告
14. Adheres and ensures that all policies and procedures, and Staff handbook regulations are abided by
堅持遵守規章制度及員工手冊上的規定。