Responsible for the daily service operations of the lobby lounge area, including greeting guests, taking orders, serving food and beverages, and handling cashiering duties.負(fù)責(zé)大堂吧區(qū)域的日常服務(wù)工作,包括接待客人、點(diǎn)單、送餐及收銀等。
Familiar with the beverage and menu offerings, providing professional recommendations on drinks and food to guests.熟悉酒水單及菜單內(nèi)容,為客人提供專業(yè)的飲品及食品推薦。
Maintain the cleanliness and hygiene of the lobby lounge area, ensuring that cutlery, glassware, and other items are clean and properly arranged.保持大堂吧區(qū)域的整潔與衛(wèi)生,確保餐具、杯具等物品的清潔與擺放規(guī)范。
Respond promptly to guest requests, handle complaints or suggestions appropriately, and ensure service quality.及時(shí)響應(yīng)客人的需求,處理客人的投訴或建議,確保服務(wù)質(zhì)量。
Assist with inventory management, conduct regular stocktakes of beverages and supplies, and ensure items are sufficient and free from expiration.協(xié)助庫存管理,定期盤點(diǎn)酒水及物料,確保物品充足且無過期現(xiàn)象。
Adhere to the hotel's service standards and operating procedures, and uphold the hotel's brand image.遵守酒店的服務(wù)標(biāo)準(zhǔn)及操作流程,維護(hù)酒店形象。
Work closely with team members and complete other tasks assigned by supervisors.與團(tuán)隊(duì)成員密切配合,完成上級(jí)安排的其他工作任務(wù)。