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崗位職責/職位描述

1. Responsible for the daily service operations of the lobby lounge area, including greeting guests, taking orders, serving food and beverages, and handling cashiering duties.負責大堂吧區域的日常服務工作，包括接待客人、點單、送餐及收銀等。
2. Familiar with the beverage and menu offerings, providing professional recommendations on drinks and food to guests.熟悉酒水單及菜單內容，為客人提供專業的飲品及食品推薦。
3. Maintain the cleanliness and hygiene of the lobby lounge area, ensuring that cutlery, glassware, and other items are clean and properly arranged.保持大堂吧區域的整潔與衛生，確保餐具、杯具等物品的清潔與擺放規范。
4. Respond promptly to guest requests, handle complaints or suggestions appropriately, and ensure service quality.及時響應客人的需求，處理客人的投訴或建議，確保服務質量。
5. Assist with inventory management, conduct regular stocktakes of beverages and supplies, and ensure items are sufficient and free from expiration.協助庫存管理，定期盤點酒水及物料，確保物品充足且無過期現象。
6. Adhere to the hotel's service standards and operating procedures, and uphold the hotel's brand image.遵守酒店的服務標準及操作流程，維護酒店形象。
7. Work closely with team members and complete other tasks assigned by supervisors.與團隊成員密切配合，完成上級安排的其他工作任務。