1. To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards
依照標(biāo)準(zhǔn)及要求及時(shí)有效的進(jìn)行所有準(zhǔn)備性工作
2. To engage in food and beverage service delivery as per the predetermined standards and sequence
按照指定的服務(wù)標(biāo)準(zhǔn)及流程從事餐前準(zhǔn)備
3. To have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.
熟悉菜單,飲料單及酒水單并能夠正確的回應(yīng)客人的需求
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
以高效,友好,切實(shí)的服務(wù)達(dá)到并超越客人的期望
5. Liases with the kitchen, stewarding, bars and housekeeping in operational matters to ensure the operation runs smoothly
與廚房,管事部,酒吧,客房部及工程部等相關(guān)部門協(xié)調(diào)以確保每日運(yùn)營(yíng)順利進(jìn)行
6. Collects and delivers laundry according to hotel procedure
按酒店程序收集并輸送布草
7. Checks and collects supplies from the stores according to hotel procedure
按程序檢查所需貨品,收貨
8. Maximizes revenue in the outlet by implementing upselling procedures
通過(guò)實(shí)踐產(chǎn)品推銷技巧實(shí)現(xiàn)利潤(rùn)最大化
9. Helps maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors
通過(guò)向主觀報(bào)告一些工程及客房方面的不足之使餐廳環(huán)境保持在最佳狀態(tài)
10. Helps maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed
幫助開展工作區(qū)域周圍的清潔工作以保持衛(wèi)生高標(biāo)準(zhǔn)
11. Handles customer complaints if possible, or reports them to supervisors.
處理客人投訴并向主管報(bào)告投訴信息
12 Adheres and ensures that all policies and procedures, and Staff handbook regulations are abided by
堅(jiān)持遵守規(guī)章制度及員工手冊(cè)上的規(guī)定。