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崗位職責/職位描述

1. To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards
依照標準及要求及時有效的進行所有準備性工作
2. To engage in food and beverage service delivery as per the predetermined standards and sequence
按照指定的服務標準及流程從事餐前準備
3. To have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries.
熟悉菜單，飲料單及酒水單并能夠正確的回應客人的需求
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
以高效，友好，切實的服務達到并超越客人的期望
5. Liases with the kitchen, stewarding, bars and housekeeping in operational matters to ensure the operation runs smoothly
與廚房，管事部，酒吧，客房部及工程部等相關部門協調以確保每日運營順利進行
6. Collects and delivers laundry according to hotel procedure
按酒店程序收集并輸送布草
7. Checks and collects supplies from the stores according to hotel procedure
按程序檢查所需貨品，收貨
8. Maximizes revenue in the outlet by implementing upselling procedures
通過實踐產品推銷技巧實現利潤最大化
9. Helps maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors
通過向主觀報告一些工程及客房方面的不足之使餐廳環境保持在最佳狀態
10. Helps maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed
幫助開展工作區域周圍的清潔工作以保持衛生高標準
11. Handles customer complaints if possible, or reports them to supervisors.
處理客人投訴并向主管報告投訴信息
12 Adheres and ensures that all policies and procedures, and Staff handbook regulations are abided by
堅持遵守規章制度及員工手冊上的規定。