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崗位職責/職位描述

1. To supervise and manage reservation work.
監督和管理預訂工作。
2. Monitor the daily operations of reservations, Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates.Develop and conduct rooms based marketing activities. Monitor front office tracking of guest history data.
監督日常預訂業務。 管理客房清單，包括對最佳效益區的客房及禁止預訂日期的分配和預訂進行管理。開展和實施以客房為基礎的市場活動。監督前廳部對客人檔案的記錄工作。
3. Track sales programs and provide feedback as necessary to relevant departments.Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting.Create and maintain allotments. Maintain rate in Website.
跟蹤銷售計劃并向相關部門提供必要的反饋。記錄散客趨勢，入住率記錄和市場細分發展情況來協助預測工作。建立并維護客房分配方案。維護網上房價。
4. Questionnaires on a monthly basis. Ensure accuracy of guest history and client profiles in Data Base.Track market codes.Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources.
每月對客戶問卷調查表進行記錄和分析。確保數據庫中客人記錄和客戶資料的準確性。記錄市場代碼。編寫、保管和發放從現有信息來源（顧問、經濟預測師）和外部信息來源獲得的相關信息和資料。
5. Monitor and evaluate contemporary sales and marketing initiatives and trends, Participate in preparation of strategic plans for regionConsider and comment on economic, political, social activity and trends which are likely to influence business outcomes.
監測和評估現代市場銷售活動及潮流，參與地區戰略計劃的制定工作。考慮并評論可能會影響業務結果的經濟、政治和社會活動及潮流問題。進入并評估市場銷售數據。
6. Works with superior on manpower planning and management needs. Works with superior in the preparation and management of the Department’s budget.According to integrated Management System requirements to complete the daily work.
和上級一起進行人力規劃和管理需求。和市場銷售總監一起編制和管理部門預算。按照綜合管理體系的要求完成工作。
7. Ensures well-being of all reservations staff and distribute workload fairly.
確保善待所有預訂部員工并公平分配工作。