- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：若干
- 學 歷：不限
- 工作經驗：不限
- 提供食宿：不限
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：3.9千-4.5千
- 職位有效期：2026-05-25至2026-08-23
職位：宴會廳員工
崗位職責/職位描述
INDICATORS OF SUCCESS業績評估標準：
§?Financial (Restaurant Revenue, Average Check)
財政（餐廳收入，平均消費）
§?Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review)
賓客滿意度和忠誠度（Medallia 分值，意見卡，年度質量檢查）
SPECIFIC DUTIES 工作任務
Create 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:
通過提供“Yes! I Can!”這種坦率真誠的服務不斷超越客人期望，創造100%的賓客滿意度。
§?Communicates and demonstrates Yes I Can! service to other employees
將“Yes! I Can!” 的服務理念傳達給同事
§?Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
在提供對客服務時投入更多的注意力和責任心，并依靠團隊合作
§?Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
解決賓客問題時仔細聆聽、真誠的致歉，找到合適的方法并繼續跟進
§?Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
在客人不滿意時，承擔起關注的責任，做出最好的判定，保證100%的賓客滿意度
§?Performs other duties as required to provide Yes I Can! genuine hospitality
履行其他“Yes! I Can!”?服務理念所要求的職責
Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:
通過禮貌的問候和及時的領位確保顧客滿意：
§?Presents menus, suggests cocktails and/or daily specials.
呈遞菜單，推薦酒水或每日特別推薦
§?Exhibits knowledge of all items on the menu and wine list.
展現自己的菜單和酒水知識
§?Prepares order for presentation to guest.
為客人準備展示
§?Replenishes water.
添加水
§?Makes and pours coffee for the customers.
制作并斟倒咖啡
§?Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
在用餐過程中清理桌面，注意使用正確的方法撤走菜品、玻璃器皿和銀器
§?Processes customer restaurant bills promptly and accurately.
合時、準確的呈遞賬單
§?Cleans tables, chairs and floor area.
清潔桌面，椅子以及樓面
§?Resets table quickly.
快速翻臺
§?Polishes silverware and folds linen.
擦拭銀器，折疊布草
§?Check the overall condition of the dining room, ensuring its readiness for customers.
全面檢查餐廳情況，確保已經為接待客人做好了一切準備
§?Assists service team as necessary to meet or exceed guest expectations.
根據需要協助團隊成員達到并超越客人的期望
§?Log book and reservations must be read at the beginning of each shift.
每個班次開始前需閱讀交班本和預定情況
§?Possesses a valid liquor card at all times.
隨時掌握可用的酒水單
§?Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. ?Promote all other services the hotel provides.
學習酒店產品知識、房間設施，以及本地信息等以回應客人的相關問題。推銷所有酒店提供的其他服務。
§?Informs supervisor/manager of any customer dissatisfaction.
向主管或經理匯報客人的不滿
§?Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
采用與酒店政策和程序協調一致的方法，及時有效的履行本崗位職責和義務，以達到本職位所要求的目標