- 職位性質：全職
- 工作地區：浙江省杭州市
- 招聘人數：若干
- 學 歷：高中
- 工作經驗：不限
- 提供食宿：提供食宿
- 年齡要求：不限
- 計算機能力：不限
- 語言要求：不限
- 國際聯號工作經歷：不限
- 薪資待遇：3.9千-4.5千
- 職位有效期：2026-05-25至2026-08-23
職位：中餐廳服務員
崗位職責/職位描述
MAJOR RESPONSIBILITIES?主要職責?:
To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction.
無論做什么，都是為了向客人提供優良的服務，使顧客滿意。
To ensure the three steps of service are adhered to at all times:
為顧客服務的三個步驟：
l?A warm and sincere greeting. Use the guest name, if and when possible.
真誠熱情的問候，盡可能使用顧客的名字。
l?Anticipation and compliance with guest needs.
預計并滿足顧客的需要。
l?Fond farewell. Give them a warm good-bye and use their name, if and when possible
禮貌的道別，盡可能使用顧客的名字和他們說再見。
SPECIFIC DUTIES?工作任務：?
1.?OPERATIONS??運營?
Ensure the awareness & enforcement of all Marriott \ Renaissance S.O.P.’s & Property L.S.O.P.’s, comply the “Clean As You Go” policy.
確保了解并執行萬豪的SOP和酒店的LSOP原則。
l?Be responsible for maintaining outlet safety and sanitation standards at all times.
始終確保部門的安全和衛生標準。
l?Enforce Marriott’s 70-point sanitation checklist by having all outlets inspected on a monthly basis.
執行萬豪的70條衛生標準，每月對部門進行檢查。
l?Enforce Marriott’s Principles of Hospitality at all times.
始終貫徹萬豪熱情好客的原則。
l?Report to work in uniform with appearance standard by the scheduled time. Off with superior’s permission.
按照酒店標準穿著工裝，佩戴名牌保證良好的精神面貌上崗， 休息需得到主管的批準。
l?Attend the 15-minute Briefing and Taste Panel to understand the direction of the department \ hotel and better up-selling technique. ?
參加每日15分鐘餐前例會和品嘗培訓以了解部門運營方向/及助于餐飲銷售技巧。
l?Stand, sit, or walk for an extended period of time or for an entire work shift.
工作期間注意及保持一貫的個人的站立、坐姿或行走的工作狀態。
l?Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
移動、舉起、搬運、推動、拖拉少于或等于50磅重量的物品無需他人幫助
l?Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
控制、轉動、操縱不同尺寸及重量需要精細操作技巧和手眼的協調能力。
l?Move over sloping, uneven, or slippery surfaces.
搬運傾斜、形狀不規則或表面光滑的物品。
l?Move up and down stairs and/or service ramps.
樓梯上下移動及斜坡服務。
l?Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
舉起物品超過頭部或低于膝蓋，包括彎曲、旋轉、拉以及彎腰等。
l?Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
保持工作區域在營業時間內干凈整潔，在工作中保持和維護環境實行“隨手清潔”的好習慣。
l?Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
完成關檔的職責，包括存儲所有可重用的產品，分解的商品，清潔所有的設備和區域，將設備放回到適當的位置，鎖冰箱、補充物品，關燈，鎖定門，完成日常清潔檢查表。
SAFETY AND SECUIRITY 安全
1.?Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
遵守公司和部門安全政策和程序，以確保一個清潔，安全的環境。
2.?Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
報告與工作相關的事故，或其他損傷發生后立即向經理/主管。
3.?Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
使用適當的設備，穿戴適當的個人防護服（PPE）和采用正確的搬運程序，是必要的，以避免因操作不當引起的傷害。
4.?Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
發現不安全的工作程序或操作及時糾正，并且向管理團隊/安全負責人報告。
5.?Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
遵循酒店的政策和程序，安全操作和使用存儲工具，設備和機器等。
6.?Complete appropriate safety training and certifications to perform work tasks.
完成相關的安全培訓和認證確保正確的完成工作任務。
2. POLICIES AND PROCEDURE ?政策和程序
l?Follow company and department policies and procedures.
遵守公司和部門的政策和程序
l?Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
遵循酒店的政策和程序，確保個人的形象做到干凈、衛生、專業，按照要求穿著公司制服，佩戴名牌。
l?Protect the privacy and security of guests and coworkers.
保護客人和同事的隱私和安全
l?Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
按照公司的政策和程序保護公司的工具，設備，機器
l?Perform other reasonable job duties as requested by Supervisors.
執行主管要求的其他合理工作任務。
3. GUEST RELATIONS?客戶關系
l?Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
歡迎和感謝每一個客人要求面帶微笑，有目光接觸，使用友好的口頭問候用語，稱呼客人的名字。
l?Address guests' service needs in a professional, positive, and timely manner.
專業、積極和及時的解決客人的服務需求。
l?Thank guests with genuine appreciation and provide a fond farewell.
真誠的感謝客人并且與客人告別，歡迎下次惠顧。
l?Assist other employees to ensure proper coverage and prompt guest service.
積極協助其他員工，以確保為客人提供及時滿意的服務。
4. COMMUNICATION?溝通
l?Speak to guests and co-workers using clear, appropriate and professional language.
使用清晰、適當的和專業的語言與客人和同事溝通。
5. WORKING WITH OTHERS??團隊合作
l?Support all co-workers and treat them with dignity and respect.
維護所有同事的尊嚴和尊重對待他人。
l?Develop and maintain positive and productive working relationships with other employees and departments.
與其他員工和部門建立積極和富有成效的工作關系。
6. QUANLITY ASSURANCE/QUALITY IMPROVEMENT?質量保證和質量改進
l?Comply with quality assurance expectations and standards.
遵守質量保證的期望和標準。
7. HUMAN RESOURCES/?ADMINISTRATIVE?行政/人力資源
l?Attend the training provided by department or HRD.
積極參加人力資源部組織的各項培訓。
l?Promote positive inter-departmental relations through candid communication and cooperation.
通過坦率的交流與合作促進部門內部的關系。
l?Perform any reasonable request made of management which is not life threatening or against the law.
在不涉及生命安全和違反法律的情況下，完成管理層布置的其他工作任務。
l?Assist the completion of yearly Associate Opinion Survey and Annual Appraisal in a timely manner.
協助完成年度意見及時調查和年度考核。
Any reasonable and work related tasks that your superior assign to you.
任何上級布置的合理的與工作相關的任務。